Case Manager – Absence Management in Boston, Massachusetts - #72823 | VanderHouwen

Description

Job Id: 72823

Case Manager – Absence Management
Our client is seeking a Case Manager – Absence Management to support employees throughout the leave of absence, workers’ compensation, disability, and workplace accommodation process. This individual will serve as a trusted resource for employees and leaders by ensuring a positive, compliant, and well-coordinated leave experience while partnering with internal stakeholders and third-party administrators. The ideal candidate is highly organized, detail-oriented, compassionate, and able to manage confidential information in a fast-paced environment.

This is a remote role available to those residing within a 2-hour commute to Boston, Massachusetts.

Case Manager – Absence Management Responsibilities

• Manage a caseload of employee leave of absence, workers’ compensation, disability, and accommodation cases while ensuring compliance with company policies and applicable federal and state regulations.
• Serve as the primary point of contact for employees, managers, third-party administrators, and cross-functional partners throughout the leave lifecycle, providing timely guidance and support.
• Process leave requests, verify eligibility, maintain accurate case documentation, prepare required correspondence, and update HR and timekeeping systems.
• Coordinate with payroll, benefits, safety, legal, healthcare providers, and external vendors to facilitate leave administration, wage replacement, return-to-work planning, and workplace accommodations.
• Monitor workers’ compensation cases by gathering documentation, supporting injured employees, tracking claims, conducting audits, and assisting with claim reviews and reporting.
• Maintain accurate leave and absence records, generate reports, identify trends, and support ongoing process improvements and compliance initiatives.
• Educate employees and managers on leave programs, workers’ compensation procedures, time entry requirements, and return-to-work expectations.
• Proactively identify and resolve issues that may impact leave administration while adjusting case plans to meet changing employee needs.
• Maintain confidentiality while managing sensitive employee information and responding to inquiries with professionalism and empathy.
• Support additional absence management activities and provide occasional schedule flexibility, including evenings or weekends, as business needs require.

Case Manager – Absence Management Qualifications

• High school diploma or equivalent required.
• Previous experience supporting leave of absence, workers’ compensation, disability, accommodations, or employee case management.
• Working knowledge of applicable federal and state leave regulations and employment compliance requirements.
• Experience coordinating with third-party administrators, payroll, HR, benefits, and other cross-functional teams.
• Strong organizational skills with the ability to manage multiple cases, prioritize competing deadlines, and maintain detailed documentation.
• Proficiency with HRIS, timekeeping, and case management systems, along with Microsoft Office applications.
• Excellent verbal and written communication skills with the ability to educate and support employees and leaders.
• Strong problem-solving, critical thinking, and customer service skills with the ability to navigate sensitive situations professionally.
• Ability to handle confidential information with discretion and maintain a high level of accuracy and attention to detail.
• Flexibility to adapt to changing priorities and support a dynamic employee services environment.

Compensation: $30+/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

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