Help Desk Specialist in Portland , Oregon - #72194 | VanderHouwen

Description

Job Id: 72194

Help Desk Specialist
Our client is seeking a polished and service-oriented Help Desk Specialist who thrives in a high-touch, fast-paced professional environment. This individual will serve as the first line of technical support, delivering responsive, white-glove service to a team of high-performing professionals with varying levels of technical proficiency. The ideal candidate is adaptable, detail-oriented, and confident communicating with stakeholders while maintaining a calm, solutions-focused approach.

This role is on-site in Portland, Oregon.

Help Desk Specialist Responsibilities

• Provide Tier 1 technical support across Microsoft 365, phone systems, and general desktop issues.
• Troubleshoot and resolve common IT issues including password resets, printing errors, and connectivity concerns.
• Deliver timely, high-quality support to end users with a strong emphasis on professionalism and customer service.
• Support onboarding and setup of new users, including hardware, software, and system access.
• Escalate complex technical issues as needed while ensuring clear communication and follow-through with stakeholders.

Help Desk Specialist Qualifications

• 1–3+ years of experience in a Help Desk, IT Support, or similar technical support role.
• Hands-on experience supporting Microsoft 365, user account management, and basic networking concepts.
• Strong troubleshooting skills across hardware, software, and peripheral devices.
• Excellent communication skills with the ability to support both technical and non-technical users.
• Professional presence and ability to operate in a highly polished, client-facing environment with elevated expectations.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.