Customer Services Representative in Lake Oswego, Oregon - #72359 | VanderHouwen

Description

Job Id: 72359

Customer Services Representative
Our client is seeking a personable and customer-focused Customer Services Representative to support proactive outreach in a fast-paced, high-volume service environment. This role is ideal for someone who enjoys building relationships, communicating with empathy and professionalism, and creating positive customer experiences through thoughtful follow-up and problem-solving. The ideal candidate is adaptable, dependable, and comfortable balancing structured outreach with a service-minded approach that reflects a strong brand experience.

This role is fully remote. Scheduled shifts may fall anywhere within extended business hours of 6 AM–7 PM Pacific Time to support customer coverage needs.

Customer Services Representative Responsibilities

• Conduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps in their customer journey.
• Deliver a high-quality customer experience that aligns with company values, communication standards, and brand expectations.
• Handle customer inquiries professionally, identify individual needs, and connect customers with the appropriate internal resources or solutions.
• Maintain accurate and detailed documentation of customer interactions, outreach efforts, and follow-up activities within internal systems.
• Support coverage across extended business hours and remain flexible with scheduling to ensure consistent customer support availability.

Client Services Representative Qualifications

• High school diploma or equivalent required.
• Previous customer service experience in a customer-facing environment such as call center, retail, customer support, hospitality, or similar service-based roles.
• Strong verbal communication skills with the ability to build rapport, engage customers professionally, and represent a brand positively.
• Comfortable managing outbound outreach, handling customer conversations, and navigating a structured, high-volume environment.
• Reliable, adaptable, and able to work flexible shifts within business hours that may include early morning or evening schedules aligned to Pacific Time.

Compensation: $19.30/hr.

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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