Customer Services Representative in Lake Oswego, Oregon - #72359 | VanderHouwen

Description

Job Id: 72359

Customer Services Representative
Our client is seeking a Customer Services Representative to join a collaborative, customer-focused team dedicated to supporting families and delivering an exceptional service experience. This role is ideal for a compassionate, solutions-oriented professional who thrives in a fast-paced remote environment, enjoys helping others, and can confidently navigate a variety of customer inquiries with empathy, professionalism, and attention to detail.

This role is fully remote. Scheduled shifts may fall anywhere within extended business hours of 6 AM–7 PM Pacific Time to support customer coverage needs.

Customer Services Representative Responsibilities

• Deliver outstanding customer support through phone, email, chat, and other communication channels while creating positive experiences for families and community members.
• Resolve customer questions, concerns, account issues, billing inquiries, and system-related requests with empathy, professionalism, and a focus on first-contact resolution.
• Utilize active listening, critical thinking, and problem-solving skills to assess situations, determine appropriate solutions, and effectively de-escalate challenging interactions.
• Accurately document customer interactions, actions taken, and resolutions within internal systems while maintaining thorough and organized records.
• Partner with internal teams and stakeholders to investigate concerns, coordinate solutions, and ensure timely issue resolution.
• Build trusting relationships with customers through personalized communication and a service-first approach.
• Maintain productivity, quality, attendance, and customer experience standards in a high-volume, deadline-driven environment.
• Share customer feedback, process improvement ideas, and service insights to help enhance the overall customer experience.
• Collaborate effectively with team members and leadership to support departmental goals and deliver consistent service excellence.

Customer Services Representative Qualifications

• High school diploma or equivalent required; associate degree or additional post-secondary education preferred.
• 2+ years of customer service experience supporting customers through phone and email communication.
• Strong verbal and written communication skills with the ability to build rapport and convey information clearly and professionally.
• Demonstrated ability to manage sensitive, emotional, or escalated customer situations with empathy, patience, and sound judgment.
• Experience working in a fast-paced environment while balancing multiple priorities and meeting performance expectations.
• Proficiency with Microsoft Office and the ability to navigate multiple computer applications simultaneously.
• Strong organizational, time management, and data entry skills with excellent attention to detail.
• Self-motivated and capable of working independently in a remote work environment with minimal supervision.
• Ability to adapt quickly to changing priorities, processes, and business needs.
• Previous remote call center, customer support, billing, or ticketing system experience is preferred.

Compensation: $19.30/hr.

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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