Customer Engagement Specialist in Lewiston, Idaho - #72358 | VanderHouwen

Description

Job Id: 72358

Customer Engagement Specialist
Our client is seeking a personable and customer-focused Customer Engagement Specialist to support high-volume outreach with families in a fast-paced service environment. This role is ideal for someone who thrives on building positive connections, communicates with empathy and professionalism, and can balance service excellence with proactive follow-through. The ideal candidate is adaptable, dependable, and comfortable navigating structured outreach while representing a brand with warmth and consistency.

This role is a hybrid model in Lewiston, Idaho. Scheduled shifts may fall anywhere within extended business hours of 6 AM–7 PM Pacific Time to support customer coverage needs.

Customer Engagement Specialist Responsibilities

• Conduct outbound follow-up with prospective or recently engaged customers to provide information, answer questions, and support next steps.
• Deliver a high-quality customer experience that aligns with brand standards, values, and communication expectations.
• Handle customer inquiries professionally, identify needs, and provide accurate guidance or escalation to the appropriate internal teams.
• Maintain detailed and accurate documentation of customer interactions and follow-up activities.
• Support flexible scheduling needs to ensure consistent coverage across extended business hours.

Customer Engagement Specialist Qualifications

• High school diploma or equivalent required, along with previous customer service, customer support, retail, call center, or other customer-facing experience.
• Strong verbal communication skills with the ability to build rapport, engage customers professionally, and represent brand values effectively.
• Comfortable managing high-volume phone interactions in a fast-paced environment while maintaining accuracy and professionalism.
• Dependable, adaptable, and flexible with scheduling to support business coverage across extended Pacific Time operating hours.
• Ability to balance customer care with proactive outreach, problem-solving, and appropriate escalation when needed.

Compensation: $19.30/hr.

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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