Bilingual Sales Support Specialist in Westminster, Colorado - #73209 | VanderHouwen

Description

Job Id: 73209

Bilingual Sales Support Specialist
Our client is seeking a customer-focused Bilingual Sales Support Specialist to support customer engagement, retention, and overall satisfaction. This role is ideal for a proactive communicator who is fluent in Spanish and English, enjoys identifying solutions to customer concerns, and can confidently navigate sales and service conversations. The ideal candidate will bring strong written communication, problem-solving, and relationship-building skills along with the ability to work effectively in a fast-paced environment.

This role is on-site in Westminster, Colorado.

Bilingual Sales Support Specialist Responsibilities

• Proactively engage with Spanish- and English-speaking customers through outbound calls and written communications to understand concerns, address needs, and support continued customer relationships.
• Identify potential barriers to customer retention and work directly with customers to develop solutions that improve satisfaction, engagement, and loyalty.
• Take ownership of customer questions and issues, independently resolving concerns whenever possible while minimizing unnecessary escalations.
• Use consultative sales and negotiation techniques to uncover customer pain points, recommend appropriate solutions, and overcome adoption or service challenges.
• Deliver professional and responsive customer service while communicating effectively with customers, internal teams, and business stakeholders.
• Maintain accurate and detailed records of customer conversations, activities, and outcomes within Salesforce.
• Review customer information and trends to identify opportunities to strengthen engagement, improve retention, and reduce customer attrition.
• Partner closely with Sales and Customer Support teams to coordinate escalations, resolve complex issues, and improve the overall customer experience.
• Develop or contribute to customer-facing resources and communications that encourage product or service adoption and engagement.
• Learn and navigate multiple business systems efficiently to support customer needs and complete day-to-day responsibilities.

Bilingual Sales Support Specialist Qualifications

• Fluency in Spanish and English, including speaking, reading, and writing, is required.
• 5+ years of customer service, customer retention, sales support, or related customer-facing experience.
• Strong written and verbal communication skills with the ability to communicate clearly, professionally, and concisely in both languages.
• Demonstrated customer service and relationship-building skills with a customer-focused, solutions-oriented approach.
• Experience identifying customer concerns, resolving issues, and using negotiation or consultative techniques to achieve positive outcomes.
• Strong active listening, empathy, problem-solving, and analytical skills.
• Ability to work independently, exercise sound judgment, and prioritize competing responsibilities in a fast-paced environment.
• Experience collaborating effectively with Sales, Support, and other cross-functional stakeholders.
• Proficiency with Salesforce or a similar CRM platform for tracking and documenting customer interactions.
• Ability to quickly learn and effectively work across multiple business applications and systems.
• Professionalism, discretion, and sound judgment when handling sensitive customer or business information.
• Associate’s degree or equivalent combination of education and relevant professional experience.

Compensation: $22-$24/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.