Subscription Support Coordinator in Westminster, Colorado - #72810 | VanderHouwen

Description

Job Id: 72810

Subscription Support Coordinator
Our client is seeking a Subscription Support Coordinator to join a growing team supporting a subscription-based technology program. This individual will play a key role in providing technical and operational support related to licensing, device activations, and subscription services while helping ensure a seamless customer experience. The ideal candidate is organized, proactive, and thrives in a fast-paced environment where accuracy, collaboration, and customer service are essential.

This role is fully remote.

Subscription Support Coordinator Responsibilities:

• Provide day-to-day support for subscription licensing, device activations, cellular provisioning, and entitlement management.
• Serve as the first point of contact for Tier 2 support requests related to licensing, activations, and subscription services.
• Verify licensing, entitlements, and subscription eligibility to ensure devices are configured accurately.
• Coordinate internal requests related to serialized device ownership and subscription administration.
• Partner closely with subscription program specialists to support evolving processes, priorities, and customer needs.
• Collaborate with cross-functional operations, business, and technical teams to resolve issues and improve service delivery.
• Assist with troubleshooting complex subscription and provisioning issues by working with internal and global support teams.
• Maintain accurate records while managing multiple requests and ensuring timely resolution of high-priority tasks.

Subscription Support Coordinator Qualifications:

• High school diploma or equivalent required.
• 0–1+ years of experience supporting technical licensing, subscription services, provisioning, or related operational processes.
• Strong troubleshooting and problem-solving skills with excellent attention to detail.
• Ability to manage multiple priorities while maintaining accuracy in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to work effectively across technical and business teams.
• Strong organizational and time management skills with a demonstrated ability to meet deadlines.
• Self-motivated, adaptable, and eager to learn new technologies and processes.
• Customer-focused mindset with a collaborative approach to supporting internal and external stakeholders.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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