Service Advisor in Jackson, Missouri - #72173 | VanderHouwen

Description

Job Id: 72173

Service Advisor
Our client is seeking a customer-focused Service Advisor to serve as the central point of coordination within a busy service department. This individual will guide each repair from intake through completion, ensuring clear communication between customers, technicians, and internal teams while delivering a high-quality service experience.

This role is on-site in Jackson, Missouri.

Service Advisor Responsibilities

• Act as the primary liaison between customers, technicians, parts, and service leadership to manage repairs from start to finish.
• Greet customers, gather detailed information on vehicle concerns, and document accurate repair descriptions during intake.
• Perform walk-around inspections at write-up, identifying and recording visible issues or customer-reported concerns.
• Proactively communicate with customers regarding repair status, timelines, costs, and any changes throughout the service process.
• Manage work-in-progress (WIP) within the service department, ensuring efficiency and timely completion of repairs.
• Coordinate with internal teams and external parties (e.g., insurance providers, dealerships) regarding approvals, payments, and participation.
• Provide clear guidance on service options, parts availability, warranty coverage, and potential cost-saving opportunities.
• Facilitate vehicle drop-off and pick-up processes while ensuring all service details and charges are accurately communicated.
• Maintain accurate documentation using internal systems and tools to support communication and service tracking.
• Build and maintain strong customer relationships to drive satisfaction and repeat business.

Service Advisor Qualifications

• 2+ years of experience in a service advisor, automotive service, or customer-facing coordination role.
• Strong customer service skills with the ability to communicate clearly and professionally across all levels.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to proactively communicate and anticipate customer needs rather than react to issues.
• Comfortable collaborating with technicians, parts teams, and leadership to ensure accurate and timely service delivery.
• Experience with service management or industry-specific software systems is preferred.
• Basic understanding of diesel or heavy-duty vehicle service is a plus, but not required.
• Strong problem-solving and decision-making abilities with attention to detail.

Salary: (DOE)

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

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