Senior Product Manager – Customers & Orders in Portland, Oregon - #71902 | VanderHouwen

Description

Job Id: 71902

Senior Product Manager – Customers & Orders
Our client is seeking a forward-thinking Senior Product Manager who thrives at the intersection of customer experience, technology, and marketplace dynamics. This individual will take ownership of the end-to-end ordering journey, bringing a modern, innovative mindset to simplify complex workflows and elevate how customers interact with a two-sided platform. The ideal candidate combines strong product intuition with a collaborative, startup-oriented approach and a passion for leveraging emerging technologies like AI to create seamless, intelligent user experiences.

This role is fully remote with possible travel required 1-2 times per year.

Senior Product Manager Responsibilities

• Own and evolve the end-to-end customer ordering experience, including search, browse, cart, checkout, and post-order workflows.
• Define and execute a product strategy that supports both self-service users and enterprise customers, ensuring a cohesive experience across channels.
• Lead efforts to modernize and simplify ordering flows through AI-driven capabilities, automation, and alternative input methods such as voice and document ingestion.
• Drive product discovery, roadmap prioritization, and execution in close partnership with Engineering, UX, and cross-functional stakeholders.
• Analyze customer behavior and funnel performance to identify opportunities for increased conversion, adoption, and long-term engagement.
• Partner closely with UX leadership to design intuitive, scalable experiences that balance usability with advanced functionality.
• Collaborate with adjacent product teams to ensure alignment across the broader platform ecosystem and shared customer touchpoints.
• Develop solutions that reduce friction in onboarding and accelerate time-to-value for new and existing customers.
• Incorporate AI into both customer-facing features and internal product development processes, including documentation and requirements.
• Act as the primary product owner for the customer-facing marketplace domain, influencing broader product direction and strategy.

Senior Product Manager Qualifications

• Approximately 5–7 years of product management experience, with a strong preference for SaaS-based environments.
• Proven experience owning customer-facing product areas, particularly within ordering systems, marketplaces, or similar transactional platforms.
• Background in B2B products, with the ability to design for both self-service users and enterprise-level customers.
• Demonstrated experience leveraging AI or machine learning to enhance customer experiences or product workflows.
• Strong understanding of product discovery, user research, and data-informed decision-making.
• Experience working in fast-paced, startup or high-growth environments with a hands-on, adaptable approach.
• Ability to collaborate effectively across cross-functional teams, with a strong emphasis on partnership with UX.
• Familiarity with logistics, supply chain, or two-sided marketplace dynamics is highly preferred.
• Exposure to engagement strategies such as gamification, loyalty programs, or user incentives is a plus.
• Bachelor’s degree in a related field or equivalent practical experience.

Salary: $140K-$180K/year. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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