Patient Scheduling Coordinator in Boston, Massachusetts - #73455 | VanderHouwen

Description

Job Id: 73455

Patient Scheduling Coordinator
Our client is seeking a Patient Scheduling Coordinator to manage scheduling for a busy specialty department within a respected healthcare organization. In this role, you will serve as the central point of contact between patients, physicians, and clinical staff, keeping procedures and appointments organized and on time. This is a great opportunity for a detail-oriented professional who enjoys keeping things running smoothly and putting patients first.

This role is on-site in Boston, Massachusetts.

Patient Scheduling Coordinator Responsibilities

• Schedule outpatient and inpatient procedures, pre-operative visits, and follow-up appointments in line with department policies and provider availability.
• Verify patient insurance and obtain and document prior authorizations for procedures and exams that require them.
• Gather and confirm all necessary patient testing information, orders, and clinical documentation before each appointment.
• Enter and update patient demographic and procedure information accurately in the electronic health record system.
• Review upcoming schedules to confirm every appointment has complete, signed paperwork and route documentation to the appropriate providers in advance.
• Answer and return phone calls and faxes from provider offices, clinical units, and patients, offering timely and accurate information.
• Identify scheduling barriers and recommend solutions to improve patient access and calendar efficiency.
• Reschedule appointments quickly when unexpected changes occur, such as equipment issues or add-on cases.
• Work the assigned scheduling queue to meet productivity, service, and volume goals.
• Maintain a weekly procedure log, along with department records, files, and schedule reports.
• Send out procedure preparation instructions to patients, and sort and distribute incoming and outgoing mail.
• Provide front desk coverage as needed.

Patient Scheduling Coordinator Qualifications

• High school diploma or GED.
• Prior experience in scheduling is preferred, though no experience is required.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships with patients, physicians, and staff.
• Strong organizational and multitasking skills, with close attention to detail.
• Working knowledge of insurance and billing processes is preferred.
• Familiarity with EHR systems such as Epic, Meditech, or Athena is preferred.
• Ability to read and write, all materials will be provided in English.

Compensation: (DOE)

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As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

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