IT Support Engineer/Technician – Level 1-2 in Austin, Texas - #72800 | VanderHouwen

Description

Job Id: 72800

IT Support Engineer
Our client is seeking an IT Support Engineer to provide hands-on technical support in a collaborative, fast-paced environment while delivering an exceptional end-user experience. This opportunity is ideal for an early-career IT professional with a strong customer service mindset, a solid technical foundation, and a desire to expand their skills while supporting a variety of modern workplace technologies.

This role is on-site in Austin, Texas.

IT Support Engineer Responsibilities

• Provide hands-on technical support for desktops, laptops, mobile devices, peripherals, audio/video equipment, and basic networking issues.
• Troubleshoot and resolve hardware, software, operating system, and end-user technology issues across Windows and macOS environments.
• Install, configure, image, deploy, and maintain end-user devices while adhering to established security standards and IT policies.
• Support user account administration, device management, and access requests using modern IT tools and platforms.
• Assist with employee onboarding, workstation setup, equipment deployment, and day-to-day technical support requests.
• Maintain accurate hardware and software inventory, asset tracking, and lifecycle documentation.
• Create and update technical documentation and knowledge base articles to improve support processes.
• Collaborate with cross-functional teams to deliver timely technical solutions while continuously building technical knowledge and skills.

IT Support Engineer Qualifications

• 1–3 years of hands-on experience in an IT support, help desk, desktop support, or end-user services role.
• Strong customer service, interpersonal, and communication skills with a passion for delivering outstanding end-user support.
• Experience supporting both Windows and macOS operating systems.
• Familiarity with one or more enterprise IT tools such as Jamf, Microsoft Intune, Okta, Microsoft 365, Jira, or ServiceNow.
• Basic understanding of hardware, software, networking, and troubleshooting best practices.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment while maintaining strong attention to detail.
• Strong analytical and problem-solving skills with an eagerness to learn new technologies and grow within an IT support career.
• Experience supporting Lenovo and Apple hardware is preferred.
• Knowledge of identity and access management concepts, including SSO, MFA, and user account administration, is a plus.
• Relevant technical certifications or coursework are a plus. Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred but not required.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.