Customer Experience Operations Professional in Atlanta, Georgia - #73159 | VanderHouwen

Description

Job Id: 73159

Customer Experience Operations Professional
Our client is seeking a Customer Experience Operations Professional to support global customer experience and customer success operations with a focus on incentive administration, reporting, and data analysis. This role is ideal for a highly analytical and detail-oriented professional who is comfortable working with large datasets, managing sensitive information, and partnering across teams to improve reporting and compensation-related processes.

This role is on-site in Atlanta, Georgia.

Customer Experience Operations Professional Responsibilities

• Administer customer experience incentive and commission processes, including maintaining supporting documentation, performing calculations, tracking results, and ensuring reporting accuracy.
• Develop and maintain Salesforce-based reports and analytics to support customer experience, customer success, and broader business operations.
• Analyze large datasets using advanced Excel or similar tools to identify trends, validate information, and provide actionable business insights.
• Support the ongoing maintenance of incentive programs and compensation plans for team members across a global organization.
• Identify opportunities to streamline commission administration, reporting, data management, and related operational processes.
• Partner with compensation, customer experience, customer success, and other cross-functional stakeholders to resolve reporting and incentive-related questions.
• Maintain accurate records and handle confidential compensation, performance, and business information with discretion and sound judgment.
• Communicate findings, reporting results, and process information clearly to stakeholders across varying functions and levels of the organization.

Customer Experience Operations Professional Qualifications

• Experience supporting Customer Experience, Customer Success Operations, Sales Operations, compensation operations, or a related cross-functional business operations function.
• Strong Salesforce reporting and analytics experience, including the ability to work with and interpret complex business data.
• Advanced Excel and/or Google Sheets skills with a high degree of mathematical, analytical, and data-management proficiency.
• Experience administering, calculating, tracking, or reporting on commission or incentive compensation plans.
• Strong analytical and problem-solving skills with demonstrated attention to accuracy and detail when working with large datasets.
• Excellent written and verbal communication skills with the ability to collaborate effectively across teams and manage stakeholder relationships.
• Ability to prioritize competing responsibilities, adapt to changing business needs, and work effectively within a matrixed environment.
• High degree of professionalism, integrity, and discretion when handling confidential or sensitive information.
• Experience with business intelligence tools or compensation management platforms is a plus.
• Bachelor’s degree in Accounting, Finance, Operations, or a related discipline, current pursuit of a relevant degree, or equivalent practical experience.

Compensation: $22/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.