Collections Specialist in Portland, Oregon - #73579 | VanderHouwen

Description

Job Id: 73579

Collections Specialist
Our client is seeking an Collections Specialist who brings empathy, confidence, and a persuasive, solution-focused approach to every conversation. The ideal candidate is a sharp communicator and a collaborative teammate who stays calm and composed in a fast-paced environment. If you enjoy helping customers work through financial challenges while keeping a close eye on the details, this role is for you.

This role is fully remote. Applicants must reside in Oregon, Washington, Idaho, Utah, North Dakota, or Arkansas.

Collections Specialist Responsibilities

• Handle a high volume of incoming and outgoing calls with customers regarding past due accounts.
• Negotiate payment arrangements with a compassionate, customer-focused approach.
• Document account notes thoroughly, including conversations, agreements, and updates.
• Partner with internal teams and external contacts to resolve delinquency and cash management issues.
• Support policy cancellation, reinstatement, and appeal processes, as well as process improvement efforts.

Collections Specialist Qualifications

• High school diploma and 2 years of experience in accounts receivable, collections, or treasury, or an equivalent combination of education and experience.
• Call center experience handling 20-100 calls per day.
• Proficiency in 10-key by touch (8,500 KPH) or typing at 40 WPM, with strong Excel and Word skills.
• Excellent written, verbal, and listening communication skills, with proven negotiation ability.
• Strong attention to detail, a working knowledge of accounts receivable and delinquency processes, and the ability to thrive on a team.

Compensation: $17-$18/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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