Information Specialist in Portland, Oregon - #73636 | VanderHouwen

Description

Job Id: 73636

Information Specialist
Our client is seeking an Information Specialist to join their IT support team and serve as a first point of contact for technology help. This person will assist internal staff by phone and in person, resolving everyday technical issues and keeping employees productive.

This role is on-site in Portland, Oregon.

Information Specialist Responsibilities

• Provide responsive technical support to internal employees by phone and in person.
• Troubleshoot and resolve common issues, including audio and microphone problems, failed software installations, and VPN connectivity.
• Reset user passwords and manage account access in Active Directory.
• Enroll users in multi-factor authentication (DUO) on their mobile devices.
• Install and configure software on Windows and Mac computers.
• Support employees with iPhones and iPads, including setup and troubleshooting.
• Answer questions about Google Workspace and guide users through its features.
• Direct employees to the IT self-service portal and appropriate resources for ongoing needs.

Information Specialist Qualifications

• Demonstrated knowledge of IT service desk and help desk practices, tools, and troubleshooting techniques.
• Strong customer service skills, with a patient, clear, and professional communication style in both phone and face-to-face settings.
• Ability to follow standard operating procedures and documented processes consistently.
• Hands-on experience supporting Windows and Mac environments, as well as Apple mobile devices.
• Familiarity with Active Directory, multi-factor authentication, VPN, and Google Workspace.

Compensation: $23-$27/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.