Commercial HVAC/R Service Manager in Vancouver, Washington - #73087 | VanderHouwen

Description

Job Id: 73087

Commercial HVAC/R Service Manager
Our client is seeking a Commercial HVAC/R Service Manager to lead, strengthen, and grow a commercial service operation. The ideal candidate is a hands-on, growth-minded leader who combines strong HVAC/R service expertise with business acumen, team development, and customer relationship skills to build a high-performing and profitable service organization.

This role is on-site in Vancouver, Washington.

Commercial HVAC/R Service Manager Responsibilities

• Lead, coach, recruit, and develop commercial HVAC/R technicians, dispatchers, and service support staff while establishing clear expectations around safety, quality, productivity, accountability, and customer service.
• Drive growth of the commercial service business by developing new customer relationships, expanding existing accounts, and increasing preventive maintenance agreements and recurring service revenue.
• Oversee daily service operations, including scheduling, dispatch, field productivity, customer communication, estimating, quoting, billing, and overall service delivery.
• Own departmental financial performance by managing budgets, margins, pricing strategies, labor utilization, and other operational KPIs while identifying opportunities to improve profitability.
• Build and maintain strong relationships with commercial property owners, facility leaders, contractors, property managers, vendors, and other key industry partners.
• Monitor service performance metrics, including revenue, gross margin, technician utilization, billable efficiency, callbacks, productivity, and customer retention.
• Identify operational gaps and implement scalable processes that improve efficiency, service quality, customer satisfaction, and financial results.
• Prepare, present, negotiate, and close commercial HVAC/R service opportunities while ensuring pricing and scope support business objectives.
• Partner with senior leadership to establish service department budgets, growth targets, staffing plans, and longer-term strategic priorities.
• Develop a strong technician pipeline and future service leaders to support continued expansion of the commercial service organization.

Commercial HVAC/R Service Manager Qualifications

• 8+ years of commercial HVAC/R, mechanical service, or closely related industry experience, including 5+ years in service leadership or management.
• Demonstrated success leading and developing service teams while growing revenue, strengthening customer relationships, and improving operational profitability.
• Strong knowledge of commercial HVAC/R service operations, including preventive maintenance, field service, dispatch, estimating, quoting, service agreements, and recurring revenue programs.
• Experience managing departmental financial performance, including P&L responsibility, budgets, gross margins, labor productivity, pricing, and operational KPIs.
• Strong business development and relationship-building capabilities, with an established network of commercial customers, technicians, vendors, or industry contacts highly valued.
• Proven ability to recruit, retain, coach, and develop experienced service technicians and emerging leaders.
• Excellent leadership, communication, negotiation, organizational, and problem-solving skills with the ability to balance customer needs and business objectives.
• Experience working with service management, dispatch, ERP, or field-service platforms, along with proficiency in Microsoft Office.
• Experience with commercial refrigeration, plumbing, electrical, kitchen equipment, or oversight of multiple mechanical service disciplines is preferred.
• Knowledge of Oregon and Washington commercial HVAC/R or electrical requirements, experience scaling a service organization, and a degree in Business, Engineering, Construction Management, or a related discipline are preferred.

Salary: $140K/year + Bonus. (DOE)

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.