Help Desk Support Technician in Portland, Oregon - #72892 | VanderHouwen

Description

Job Id: 72892

Help Desk Support Technician
Our client is seeking a hands-on Help Desk Support Technician to provide short-term IT support. This role is ideal for a customer-focused technical professional with strong desktop support experience, Point of Sale system knowledge, and the ability to independently set up and troubleshoot technology in a fast-paced environment. The ideal candidate enjoys solving technical issues, coordinating hardware installations, and ensuring employees experience a smooth transition with minimal downtime.

This role is on-site in Portland, Oregon

Help Desk Support Technician Responsibilities

• Provide onsite help desk support during an office relocation, resolving end-user hardware and technical issues.
• Install, configure, and test Point of Sale equipment, with experience supporting Toast or similar POS platforms strongly preferred.
• Set up and connect workstations, laptops, desktop computers, monitors, mounted displays, peripherals, and cabling.
• Coordinate the installation and configuration of networking equipment, including switches and internet connectivity.
• Troubleshoot hardware, software, peripheral, and connectivity issues to ensure systems are fully operational.
• Assist with workstation moves, equipment deployment, and technology setup for office staff.
• Document technical issues, completed work, and equipment configurations as needed.
• Provide responsive, customer-focused technical support while minimizing business disruption throughout the relocation.

Help Desk Support Technician Qualifications

• Previous experience in a Help Desk, Desktop Support, or IT Support Technician role.
• Hands-on experience supporting Point of Sale systems; Toast POS experience is highly preferred.
• Strong knowledge of desktop hardware installation, workstation setup, monitors, peripherals, and cabling.
• Experience assisting with network equipment setup, including switches and internet connectivity.
• Ability to diagnose and resolve common hardware, software, and end-user technical issues.
• Comfortable working independently in a small office environment while managing multiple priorities.
• Excellent communication, problem-solving, and customer service skills.
• Experience supporting office relocations, technology deployments, or hardware refresh projects is a plus.
• Familiarity with Microsoft 365 and OneDrive is beneficial, though advanced infrastructure or cybersecurity experience is not required.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.