IT Support Engineer in Austin, Texas - #72800 | VanderHouwen

Description

Job Id: 72800

IT Support Engineer
Our client is seeking an IT Support Engineer to provide hands-on technical support in a fast-paced environment while helping ensure employees have reliable access to the technology they need to succeed. This role is ideal for a service-oriented professional who enjoys troubleshooting a wide variety of technical issues, collaborating across teams, and continuously improving the end-user support experience.

This role is on-site in Austin, Texas.

IT Support Engineer Responsibilities

• Provide onsite technical support for desktop, laptop, mobile, audio/video, networking, and peripheral hardware issues.
• Install, configure, image, and maintain end-user devices while ensuring compliance with security standards and system policies.
• Manage IT hardware and software inventory, procurement, asset tracking, and lifecycle processes.
• Partner with cross-functional teams to support office technology initiatives, employee onboarding, and day-to-day operational needs.
• Coordinate technical support across office locations and assist with communication between local and remote teams.
• Configure business applications and support voice, video conferencing, and collaboration technologies.
• Contribute to process improvements, technical documentation, and internal knowledge resources.
• Mentor team members, participate in cross-functional projects, and recommend improvements to end-user technology and support processes.

IT Support Engineer Qualifications

• 3+ years of experience in an IT support, desktop support, or end-user services role.
• Working knowledge of Windows and macOS operating systems and experience supporting Lenovo and Apple hardware.
• Understanding of networking fundamentals and common troubleshooting methodologies.
• Familiarity with identity and access management concepts, including single sign-on (SSO), multi-factor authentication (MFA), and user permissions.
• Experience supporting collaboration and conferencing platforms such as Zoom, Google Workspace, Slack, or similar technologies is preferred.
• Strong written and verbal communication skills with the ability to provide exceptional customer service.
• Excellent troubleshooting, analytical, and problem-solving skills with a willingness to learn emerging technologies and automation tools.
• Experience creating and maintaining technical documentation and knowledge articles is preferred.
• Desktop operating system or networking certifications are a plus.
• Bachelor’s degree in Computer Science or a related field is preferred but not required, or an equivalent combination of education and experience.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.