Technical Support Specialist in Lake Oswego, California - #73698 | VanderHouwen

Description

Job Id: 73698

Technical Support Specialist
Our client is seeking a Technical Support Specialist to provide hands-on technical assistance and exceptional customer service in an onsite environment. This role is ideal for an approachable, solutions-oriented IT professional who enjoys helping users, troubleshooting technology issues, and making technical processes easier to understand.

This role is on-site in Lake Oswego, Oregon.

Technical Support Specialist Responsibilities

• Provide onsite technical support to end users, assisting with hardware, software, access, and general technology-related issues.
• Respond to and manage support requests through an IT service management and ticketing system.
• Support Microsoft 365 administration and assist with user accounts, permissions, and related configuration needs.
• Administer and support password management tools, including user access and account assistance.
• Troubleshoot issues efficiently while providing clear, patient, and easy-to-understand guidance to users with varying levels of technical knowledge.
• Document support requests, troubleshooting steps, resolutions, and other relevant information within the ticketing system.
• Assist with software applications and provide support for Adobe products and other business technology as needed.
• Deliver a positive, professional customer experience while maintaining a helpful and approachable presence onsite.
• Escalate more complex technical issues appropriately while following established IT support procedures.

Technical Support Specialist Qualifications

• 2–3 years of experience in technical support, help desk, desktop support, or a related IT service role.
• Hands-on experience supporting Microsoft 365, preferably including administrative functions.
• Strong customer service and communication skills, with the ability to patiently guide users through technical issues.
• Comfortable working directly with end users in an onsite environment and providing a high level of hands-on assistance.
• Experience working with IT service management or ticketing systems; experience with SolarWinds is a plus but not required.
• Familiarity with password management platforms, particularly LastPass, is preferred.
• Adobe application experience is a plus.
• Friendly, personable, and service-oriented approach with strong interpersonal skills.
• Ability to troubleshoot problems independently while knowing when to escalate more complex issues.
• Strong organizational skills and attention to detail when documenting support activity and managing multiple requests.

Compensation: $28-$32/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.