Technical Support Specialist in Lake Oswego, Oregon - #72968 | VanderHouwen

Description

Job Id: 72968

Technical Support Specialist
Our client is seeking a Technical Support Specialist to provide responsive technical support while delivering an outstanding customer experience to internal employees. This role is ideal for someone who enjoys solving technology issues, communicating with non-technical users, and helping improve day-to-day IT operations in a collaborative environment. The ideal candidate is proactive, personable, and eager to grow their technical skills while contributing to a high-performing support team.

This role is a hybrid model in Lake Oswego, Oregon.

Technical Support Specialist Responsibilities

• Provide first-line technical support for hardware, software, and end-user technology issues across Windows and macOS environments.
• Troubleshoot and resolve desktop, laptop, peripheral, and application issues while ensuring a positive support experience for users with varying levels of technical knowledge.
• Install, configure, image, and deploy workstations and related equipment for new hires and existing employees.
• Document support requests, resolutions, and technical procedures to maintain accurate service records and knowledge resources.
• Escalate complex issues to senior technical staff when appropriate while following issues through to resolution.
• Assist with routine system maintenance, software installations, device replacements, and technology refresh initiatives.
• Collaborate with the IT team to identify opportunities to improve support processes and overall operational efficiency.
• Maintain a professional, customer-focused approach while managing multiple support requests in a fast-paced environment.

Technical Support Specialist Qualifications

• 2+ years of experience in a help desk, desktop support, or technical support role.
• Strong troubleshooting skills supporting Windows-based environments; exposure to macOS is a plus.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
• Experience installing, configuring, and supporting desktop hardware, software, and peripheral devices.
• Strong customer service mindset with patience, professionalism, and a collaborative approach.
• Ability to prioritize multiple requests and work effectively in a team-oriented environment.
• Experience with ticketing systems and documenting technical issues and resolutions.
• A willingness to learn new technologies and contribute to continuous improvement initiatives.

Compensation: $26-$28/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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