Service Center Manager in Westfield, Indiana - #72263 | VanderHouwen

Description

Job Id: 72263

Service Center Manager
Our client is seeking a hands-on and entrepreneurial Service Center Manager to lead operations at a newly established warehouse facility. This individual will thrive in a build-from-scratch environment, bringing a proactive mindset, strong operational leadership, and a passion for delivering exceptional service. The ideal candidate is equally comfortable setting strategy and rolling up their sleeves to execute, with the ability to turn an undefined space into a high-performing operation.

This role is on-site in Westfield, Indiana.

Service Center Manager Responsibilities

• Lead the setup and day-to-day operations of a new warehouse facility, establishing workflows across receiving, storage, inventory management, and shipping.
• Build, hire, and develop a high-performing team while setting clear expectations and driving accountability across all operational functions.
• Partner closely with Sales and internal stakeholders to ensure responsiveness, service quality, and alignment with customer needs.
• Oversee inventory accuracy, logistics coordination, and material flow to ensure timely and cost-effective movement of goods.
• Establish and optimize processes, leveraging KPIs and continuous improvement practices to enhance efficiency, quality, and turnaround times.
• Manage service, inspection, and future repair/refurbishment operations to ensure consistent product quality and performance standards.
• Develop and enforce safety protocols and compliance standards, fostering a culture of safety and operational excellence.
• Design and evolve warehouse layout and workflows, with the ability to interpret plans or blueprints to maximize space and efficiency.
• Maintain equipment and facility readiness to support safe, reliable, and scalable operations.
• Identify opportunities to expand capabilities, improve service offerings, and support long-term business growth.

Service Center Manager Qualifications

• 5–10+ years of leadership experience in warehouse, distribution, logistics, or a related industrial environment.
• Proven ability to build or scale operations, including establishing processes, hiring teams, and driving execution in ambiguous environments.
• Hands-on leadership style with a willingness to engage directly in day-to-day warehouse activities as needed.
• Strong understanding of inventory management, logistics coordination, and operational workflows.
• Experience supporting customer-facing or sales-driven operations with a focus on service levels and responsiveness.
• Ability to analyze data, track performance metrics, and implement process improvements.
• Strong communication and leadership skills, with the ability to influence cross-functional partners.
• Familiarity with warehouse design, layout optimization, or blueprint interpretation is highly preferred.
• Well-rounded operational background, with exposure to supply chain, technical, or light engineering environments.
• Bachelor’s degree in Supply Chain, Business, or a related field preferred; certifications such as Lean, Six Sigma, or APICS are a plus.

Salary: $100K-$120K/year. (DOE)

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.