Customer Retention Specialist in Westminster, Colorado - #71206 | VanderHouwen

Description

Job Id: 71206

Customer Retention Specialist
This role is ideal for a relationship-driven professional who excels at building trust, listening deeply, and turning customer feedback into meaningful retention outcomes. The successful candidate combines strong communication and negotiation skills with sound judgment, empathy, and a data-informed mindset to proactively address customer needs and strengthen long-term loyalty. Comfort navigating ambiguity, managing sensitive conversations, and collaborating cross-functionally is essential.

This role is a hybrid model in Westminster, Colorado.

Customer Retention Specialist Responsibilities

• Proactively engage customers to understand renewal risks and address concerns before churn occurs
• Own customer issues end-to-end, resolving challenges independently while minimizing escalations
• Negotiate solutions and adoption plans that remove barriers and strengthen customer commitment
• Analyze customer data and interaction trends to inform retention strategies and improvements
• Document interactions and collaborate with internal partners to deliver a seamless customer experience

Customer Retention Specialist Qualifications

• 5+ years of experience in customer service, retention, or consultative sales environments
• Fluency in Spanish (spoken and written); Portuguese is a strong plus
• Strong written and verbal communication skills with a customer-first, empathetic approach
• Proven ability to problem-solve, negotiate effectively, and manage priorities in a fast-paced setting
• Proficiency with CRM systems (Salesforce preferred) and comfort learning new tools quickly

Compensation: $22-$24/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

#LI-Hybrid