Account Manager in Boise, Idaho - #73429 | VanderHouwen

Description

Job Id: 73429

Account Manager
Our client is seeking an Account Manager to manage and grow a portfolio of customers across the United States. This technology company provides mission-critical tracking, analytics, and operational intelligence to emergency response and specialized aviation organizations. The role is commercially focused on retaining customers, expanding existing accounts, and uncovering new opportunities. It is a good fit for someone who enjoys working directly with customers in a fast-moving, growing business.

This role is on-site in Boise, Idaho.

Account Manager Responsibilities

• Manage and grow an assigned portfolio of customer accounts across the US.
• Build trusted relationships with key contacts and decision-makers, and keep regular communication to address risks and issues early.
• Own sales opportunities in your portfolio from identification through close, and maintain a healthy pipeline that supports revenue targets.
• Create account plans that support retention, growth, and long-term opportunities.
• Identify upsell, cross-sell, and wider solution adoption opportunities by understanding each customer’s operational needs.
• Prepare proposals, presentations, and commercial recommendations tailored to customer priorities.
• Support contract renewals, pricing discussions, and negotiations, and assist with RFPs and formal procurement processes as needed.
• Partner with senior sales leadership on larger or more complex strategic deals.
• Work with onboarding, support, and finance teams to ensure a strong customer experience and timely payment and contract compliance.
• Keep customer, opportunity, and activity records current in the CRM, and deliver reliable pipeline and revenue forecasts.
• Track renewals, account risks, and growth opportunities across the portfolio.
• Identify customers who could serve as advocates, references, or strategic partners.
• Share customer feedback and market insights with product, marketing, and leadership teams.
• Represent the company at customer meetings, industry events, and conferences.
• Build knowledge of the North American market, including key agencies, operators, and competitors, and stay current on industry and regulatory developments.

Account Manager Qualifications

• 3+ years of experience in account management, sales, customer success, or business development, ideally in a technology or solution-based setting.
• Proven track record of growing customer accounts and meeting or exceeding commercial targets.
• Experience identifying and closing upsell, cross-sell, and expansion opportunities.
• Strong relationship management skills and confidence working with a wide range of stakeholders.
• Commercial confidence, including experience with proposals, pricing, and contract discussions.
• Excellent communication and presentation skills.
• Comfort using CRM systems and managing a structured sales pipeline.
• Ability to understand technical products and translate customer needs into practical solutions.
• Comfortable in a growing business where priorities shift, with sound judgment and a drive to get things done.
• Collaborative, curious, and customer-focused.

Preferred:

• Experience in aviation, emergency services, public sector, defense, or another operationally complex environment.

Salary: $90K/year.

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.