Warranty Claims Processor in Detroit, Michigan - #72898 | VanderHouwen

Description

Job Id: 72898

Warranty Claims Processor
Our client is seeking a Warranty Claims Processor to review and process warranty claims involving mechanical systems and components. The ideal candidate combines hands-on mechanical knowledge with strong attention to detail, process orientation, and the ability to interpret repair information in a computer-based environment. This is an excellent opportunity for someone with automotive, dealership, technical training, or hands-on mechanical experience who enjoys understanding how things work and collaborating with others to resolve technical issues.

This role follows a hybrid work model in Detroit, Michigan, with one designated in-office day per week and core working hours of approximately 9AM-3PM.

Warranty Claims Processor Responsibilities

• Review, evaluate, and process warranty claims for accuracy, completeness, and alignment with established warranty and repair procedures.
• Interpret repair information and claim details involving engines and related mechanical systems, including fuel, cooling, drivetrain, and other component-level concerns.
• Apply mechanical knowledge to understand reported failures, repairs performed, parts involved, and how claims should be categorized or coded.
• Investigate claim discrepancies, ask appropriate follow-up questions, and work with internal partners to resolve incomplete or unclear warranty information.
• Collaborate with engineering and other technical teams to better understand claim coding, component failures, and repair-related issues.
• Review technical documentation, repair procedures, service information, and other reference materials when evaluating claims.
• Maintain accurate claim records and documentation while following established workflows, quality standards, and processing requirements.
• Participate in regular team meetings and cross-functional discussions to share information, address questions, and support consistent warranty processes.
• Identify recurring claim issues or process gaps and communicate findings to appropriate team members.
• Contribute to a collaborative team environment by asking questions, sharing knowledge, and continuously developing an understanding of mechanical systems and warranty processes.

Warranty Claims Processor Qualifications

• Hands-on knowledge of automotive, diesel, engine, drivetrain, or other mechanical systems, gained through professional experience, technical education, internships, dealership exposure, or relevant personal projects.
• Understanding of warranty claims, repair procedures, service operations, or automotive maintenance processes is strongly preferred.
• Ability to interpret mechanical repair information and understand how individual components function within larger engine or vehicle systems.
• Strong computer skills and comfort reviewing detailed claims, repair records, and technical information electronically.
• Process-oriented mindset with strong attention to detail and the ability to consistently follow established procedures.
• Natural mechanical curiosity and a willingness to ask questions, investigate issues, and understand how and why components fail.
• Strong teamwork and communication skills with the ability to collaborate with technical, engineering, and operational stakeholders.
• Basic proficiency with Microsoft Office applications, including Excel.
• Automotive, diesel, mechanical, or related technical education is preferred; relevant hands-on experience may be considered in place of formal education.
• Early-career candidates with relevant mechanical experience, internships, technical training, dealership exposure, or demonstrated hands-on automotive knowledge are encouraged to apply.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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