Patient Scheduling Coordinator in Boston, Massachusetts - #72964 | VanderHouwen

Description

Job Id: 72964

Patient Scheduling Coordinator
Our client is seeking a Patient Scheduling Coordinator to support a busy healthcare team by coordinating patient appointments, procedures, and related administrative activities. This role is ideal for a highly organized professional who thrives in a fast-paced environment, enjoys providing exceptional customer service, and excels at keeping schedules, documentation, and communication running smoothly across patients, providers, and clinical staff.

This role is on-site in Boston, Massachusetts.

Patient Scheduling Coordinator Responsibilities

• Coordinate and schedule patient appointments, procedures, diagnostic testing, and follow-up visits while balancing provider availability and department priorities.
• Serve as a primary point of contact for patients, providers, and internal care teams by providing timely, accurate scheduling information and resolving appointment-related questions.
• Verify insurance coverage, obtain required authorizations, and ensure all necessary documentation is complete before scheduled services.
• Review patient records, demographic information, physician orders, and clinical documentation for accuracy before appointments to support efficient patient care.
• Maintain scheduling work queues, update electronic medical records, and process appointment requests while meeting productivity and service expectations.
• Proactively identify scheduling conflicts or barriers and coordinate solutions to maximize patient access and efficient use of clinical resources.
• Prepare and distribute procedure instructions, appointment materials, and other required documentation to patients and appropriate departments.
• Assist with urgent scheduling changes, add-on appointments, cancellations, and other time-sensitive requests as operational needs arise.
• Maintain scheduling logs, reports, and department records while ensuring confidentiality and compliance with organizational policies.
• Provide administrative support, including answering phones, managing correspondence, and assisting with front office responsibilities as needed.

Patient Scheduling Coordinator Qualifications

• High School Diploma or GED; no prior experience required.
• Previous experience in patient scheduling, medical office administration, healthcare customer service, or a related administrative role preferred.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced healthcare environment.
• Experience verifying insurance information and coordinating prior authorizations is preferred.
• Familiarity with electronic health record (EHR) systems such as Epic, Athena, Meditech, or similar platforms is preferred.
• Excellent communication and interpersonal skills with a patient-focused approach to service.
• High level of accuracy and attention to detail when managing scheduling, documentation, and patient information.
• Ability to work collaboratively with physicians, clinical staff, and external healthcare partners while maintaining professionalism and confidentiality.
• Proficiency with Microsoft Office and other standard office technology.
• Demonstrated ability to adapt to changing priorities while maintaining productivity and delivering excellent customer service.

Compensation: $21-$24/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.