Client Services Supervisor in Salem, Oregon - #72798 | VanderHouwen

Description

Job Id: 72798

Client Services Supervisor
Our client is seeking a Client Services Supervisor to lead a high-performing client support team in a fast-paced, data-driven environment. This individual will balance team leadership with hands-on client support, helping ensure exceptional service, operational efficiency, and quality outcomes. The ideal candidate is an analytical and collaborative leader who communicates effectively, embraces continuous improvement, and fosters a positive, supportive team culture.

This role is fully remote.

Client Services Supervisor Responsibilities

• Lead, coach, and develop a team of client service professionals to achieve high standards for quality, productivity, and customer satisfaction.
• Respond to complex customer concerns and escalated issues, including direct phone interactions requiring professionalism, empathy, and sound judgment.
• Monitor and evaluate service quality through call reviews, performance feedback, and ongoing coaching to support individual and team success.
• Partner with project leadership and cross-functional teams to coordinate workflows, resolve operational challenges, and meet client expectations.
• Analyze operational data and team performance to identify trends, recommend process improvements, and enhance service delivery.
• Oversee workforce activities, including schedule adherence, timekeeping accuracy, and effective resource utilization.
• Maintain and update internal procedures, documentation, and knowledge resources to support consistent service and quality standards.
• Assist with project initiatives such as user acceptance testing (UAT), data analysis, system issue investigation, customer support efforts, and other operational priorities as needed.

Client Services Supervisor Qualifications

• Bachelor’s degree in Communications, Business Management, Human Resources, or a related field, or equivalent combination of education and relevant experience.
• Experience leading, coaching, and developing customer-facing teams in a fast-paced service environment.
• Strong customer service and client relationship management skills, including the ability to confidently handle escalated customer interactions.
• Demonstrated experience with quality assurance, performance coaching, staff training, active listening, and process documentation.
• Excellent critical thinking and analytical skills with the ability to interpret complex information and make informed decisions.
• High level of technological proficiency and comfort working with data, systems, and evolving business processes.
• Strong written and verbal communication skills with a responsive, collaborative, and professional approach.
• Positive attitude, compassion, humility, sense of humor, and a commitment to teamwork and continuous improvement.
• Experience with tax-related services, legal environments, or complex business relationships is a plus.

Compensation: $36-$45/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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