Benefits Operations Coordinator in Cottonwood Heights, Utah - #72640 | VanderHouwen

Description

Job Id: 72640

Benefits Operations Coordinator
Our client is seeking a detail-oriented and customer-focused Benefits Operations Coordinator to support the implementation and ongoing administration of large employer health benefit programs. This individual will serve as a key liaison between internal teams and external stakeholders, ensuring new and renewing groups are onboarded accurately and on schedule. The ideal candidate thrives in a fast-paced environment, enjoys solving complex problems, and brings a strong understanding of health insurance operations, benefit administration, and cross-functional collaboration.

This role is fully remote. Applicants must reside in Oregon, Washington, Utah, or Idaho.

Benefits Operations Coordinator Responsibilities

• Coordinate the onboarding and renewal activities for large employer health benefit groups, ensuring timely and accurate implementation of coverage and related documentation.
• Review benefit plans, contractual materials, and supporting documents to identify variations, customizations, and discrepancies that may impact quoting, setup, or administration.
• Partner with sales, account management, underwriting, membership, claims, billing, and other internal teams to facilitate smooth transitions from proposal through implementation.
• Manage implementation timelines, track project milestones, and proactively resolve issues to ensure groups and members are activated correctly by effective dates.
• Prepare and organize proposal materials, implementation documents, and benefit summaries for distribution to internal and external stakeholders.
• Coordinate eligibility and enrollment activities, including reviewing and formatting data files to ensure completeness, accuracy, and successful system processing.
• Assist in the development and distribution of member communication materials, welcome packets, and benefit-related documentation.
• Monitor the progress of new business and renewal activities, escalating concerns and collaborating with appropriate teams to address barriers to completion.
• Respond to questions related to benefit administration, eligibility, billing processes, legislative requirements, and operational procedures.
• Support benefit customization efforts and assist with identifying and coordinating specialized group requests when needed.
• Troubleshoot system and process-related issues while providing guidance and clarification to internal partners.
• Provide administrative and operational support for client-facing events and other initiatives as assigned.

Benefits Operations Coordinator Qualifications

• Comprehensive knowledge of health insurance products, terminology, benefit structures, and operational workflows.
• Experience working within a health insurance organization, third-party administrator, brokerage, agency, or related benefits environment.
• Demonstrated experience supporting large group accounts, benefit administration, implementation activities, or complex client service functions.
• Strong understanding of healthcare industry regulations, legislative requirements, and evolving market practices.
• Exceptional organizational skills with the ability to manage multiple priorities and consistently meet deadlines in a fast-paced setting.
• Proven ability to analyze detailed information, identify issues, and develop effective solutions to complex operational challenges.
• Strong verbal, written, and interpersonal communication skills with a commitment to delivering excellent customer service.
• Ability to build collaborative relationships and work effectively across diverse teams and organizational levels.
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technologies.
• Experience leveraging technology, including emerging AI-enabled tools, to improve efficiency and support informed decision-making is highly desirable.
• Bachelor’s degree in Business, Healthcare Administration, or a related field preferred, or an equivalent combination of education and relevant experience.
• One or more years of progressive experience in healthcare operations, benefits administration, claims, membership, customer service, sales support, or a related discipline.

Compensation: $27-$31/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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