IT Help Desk Administrator in Fairview, Oregon - #71841 | VanderHouwen

Description

Job Id: 71841

IT Help Desk Administrator
Our client is seeking an IT Help Desk Administrator to deliver reliable technical support while serving as a key connection point between IT and employees across the organization. This role is ideal for a service-oriented professional who enjoys troubleshooting technical issues, improving support processes, and ensuring a smooth technology experience for both onsite and remote users. The ideal candidate is proactive, detail-oriented, and skilled at balancing hands-on technical support with strong communication and problem-solving abilities.

This role is onsite in Fairview, Oregon working Monday-Friday.

IT Help Desk Administrator Responsibilities

• Provide day-to-day technical support for employees across North America, troubleshooting hardware, operating systems, and business applications.
• Manage and prioritize incoming requests through the help desk system, ensuring timely resolution and strong user communication.
• Configure, deploy, and maintain Windows desktops, laptops, and tablet devices using standard system images and application packages.
• Diagnose and resolve issues related to desktop software, Microsoft Office tools, email systems, and third-party business applications.
• Perform user administration tasks including account setup, access changes, password resets, and general user assistance.
• Troubleshoot VPN connectivity, remote access issues, and printing problems across networked environments.
• Maintain system documentation, knowledge articles, and support procedures to improve service delivery and operational consistency.
• Monitor system alerts and coordinate escalations with broader IT teams when advanced support or infrastructure intervention is required.
• Assist with device repair, maintenance, and lifecycle management to extend asset usability and reduce replacement costs.
• Deliver a customer-focused IT support experience for both onsite and remote employees while adhering to established service standards.

IT Help Desk Administrator Qualifications

• 3+ years of experience providing IT help desk, desktop support, or end-user technical support in a business environment.
• Strong experience supporting Windows operating systems, desktop and laptop hardware, and common workplace productivity software.
• Experience managing service tickets through a help desk or ticketing platform while meeting defined service levels.
• Familiarity with user account administration, access management, and basic identity or directory services.
• Experience troubleshooting VPN connectivity, remote access tools, and network printing environments.
• Exposure to enterprise or business applications such as ERP platforms, SaaS tools, or custom internal applications.
• Understanding of IT service management practices such as incident tracking, escalation procedures, and documentation standards.
• Strong problem-solving skills with the ability to diagnose issues across hardware, software, and connectivity environments.
• Excellent communication and customer service skills with the ability to support both technical and non-technical users.
• Ability to collaborate across IT teams while maintaining organized documentation and operational procedures.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.