Helpdesk II in Portland, Oregon - #71448 | VanderHouwen

Description

Job Id: 71448

Helpdesk II
Our client is seeking a Helpdesk II Specialist to support a rapidly growing, multi-state organization in a high-volume, fast-paced IT environment. This role provides day-to-day technical support to internal employees across distributed locations, handling a large ticket queue while delivering timely, professional service.

This role is fully remote working CST hours. Applicants must reside in OR, WA, ID, IL, CO, UT, or MN.

Helpdesk II Responsibilities

• Serve as a primary point of contact for inbound technical support requests via a ticketing system, phone, email, and chat, managing a high daily ticket volume efficiently and accurately.
• Troubleshoot and resolve issues related to Microsoft 365 applications, user access, hardware, software, and connectivity, escalating more complex issues as needed.
• Administer and support Microsoft 365 tools, with a strong emphasis on SharePoint, OneDrive, Teams, and related collaboration technologies.
• Deploy, configure, and maintain laptops and peripheral equipment for remote employees, including onboarding and replacement setups.
• Maintain detailed documentation of incidents, resolutions, and recurring issues to support knowledge sharing and process improvement.
• Monitor ticket queues and service levels to ensure timely responses and adherence to internal support standards.
• Provide one-on-one guidance or informal training to end users to improve technology adoption and reduce repeat issues.
• Collaborate closely with a small, distributed IT support team to share workload, troubleshoot issues, and improve support workflows.

Helpdesk II Qualifications

• Minimum of 3 years of hands-on helpdesk or technical support experience, with preference for candidates bringing 5 or more years in similar environments.
• Proven experience supporting Microsoft 365 in an enterprise setting, including strong working knowledge of SharePoint.
• Demonstrated ability to manage high ticket volumes comparable to 20–50 tickets per day in a structured helpdesk environment.
• Experience working with a formal ticketing system, with prior exposure to HappyFox considered a strong plus.
• Strong troubleshooting skills across hardware, software, and user access issues in a remote workforce.
• Excellent communication and customer service skills, with the ability to remain organized and responsive in a fast-paced setting.
• Ability to work Central Time business hours while collaborating with team members across multiple states.

Compensation: $27-$34/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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