CXone Lead Developer in Portland, Oregon - #71899 | VanderHouwen

Description

Job Id: 71899

CXone Lead Developer (Part-Time to Full-Time, Remote)
Our client is seeking a CXone Lead Developer to provide technical leadership and hands-on development support for a cloud-based contact center environment. This individual will play a key role in designing, enhancing, and maintaining complex call flows while ensuring high system performance and reliability. The position offers flexibility with part-time to full-time hours and a fully remote work environment, with some availability required during standard business hours for collaboration.

This role is fully remote.

CXone Lead Developer Responsibilities

• Lead the design, development, and optimization of advanced call flows using CXone Studio.
• Build and maintain custom IVR and ACD routing solutions to support complex customer interaction workflows.
• Develop and enhance scripting logic to improve call routing efficiency, customer experience, and operational performance.
• Integrate CXone solutions with external systems, including APIs, databases, and third-party applications.
• Troubleshoot and resolve issues by tracing call flows, identifying root causes, and implementing timely fixes.
• Provide technical leadership and guidance on best practices for CXone development and architecture.
• Support a 24/7 production environment, including triaging live issues and ensuring system stability.
• Collaborate with cross-functional stakeholders to gather requirements and translate them into scalable solutions.
• Participate in project planning, solution design discussions, and ongoing system enhancements.
• Document call flows, integrations, and technical processes to support maintainability and knowledge sharing.

CXone Lead Developer Qualifications

• 5+ years of experience working with NICE CXone (formerly inContact) in a development or engineering capacity.
• Strong expertise in CXone Studio, including building complex, fully customized call flows.
• Proven experience with IVR, ACD, and contact center technologies in a cloud-based environment.
• Hands-on experience with API integrations and database connectivity (e.g., REST/SOAP services, SQL).
• Demonstrated ability to troubleshoot and debug call flows using tracing and diagnostic tools.
• Experience supporting production environments with high availability requirements.
• Solid understanding of contact center operations and customer experience best practices.
• Ability to work independently in a remote, flexible schedule environment while meeting business hour collaboration needs.
• Strong communication skills with the ability to work effectively across technical and non-technical teams.
• NICE CXone certifications or related credentials are preferred.

Compensation: (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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