Customer Service Specialist in Fort Mill, South Carolina - #71967 | VanderHouwen

Description

Job Id: 71967

Customer Service Specialist
Our client is seeking a dependable and detail-oriented Customer Service Specialist who thrives in a fast-paced, team-oriented environment. This individual brings strong communication skills, a proactive mindset, and the ability to manage multiple priorities while delivering timely, high-quality support. The ideal candidate is reliable, solutions-focused, and capable of quickly learning new systems and processes.

This role is onsite in Fort Mill, South Carolina.

Customer Service Specialist Responsibilities

• Serve as a primary point of contact for customer inquiries, resolving issues related to orders, claims, and service requests with accuracy and professionalism.
• Investigate and manage tickets and freight claims, ensuring timely follow-up, clear communication, and appropriate resolution or escalation.
• Maintain accurate documentation of customer interactions, claim statuses, and transactional data within internal systems.
• Collaborate with cross-functional teams and distribution centers to support efficient issue resolution and operational continuity.
• Monitor daily workload and performance metrics, ensuring timely responses, task completion, and adherence to service-level expectations.

Customer Service Specialist Qualifications

• 0–2 years of customer service, call center, or related experience required.
• Experience with SAP and working knowledge of Microsoft Excel required.
• High school diploma or GED preferred; Associate’s or Bachelor’s degree required for potential full-time conversion.
• Strong communication skills with the ability to interact professionally with internal and external stakeholders.
• Excellent time management, attention to detail, and problem-solving skills in a fast-paced environment.

Compensation: $24-$27/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.