Customer Service Representative in Fort Mill, South Carolina - #71966 | VanderHouwen

Description

Job Id: 71966

Customer Service Representative
Our client is seeking a dependable and detail-oriented Customer Service Representative who thrives in a fast-paced, team-driven environment. This individual brings strong communication skills, a proactive mindset, and the ability to quickly learn new systems while managing multiple priorities. The ideal candidate is reliable, solutions-focused, and committed to delivering timely, high-quality support across both internal and external stakeholders.

This role is onsite in Fort Mill, South Carolina.

Customer Service Representative Responsibilities

• Serve as a primary point of contact for customer inquiries, resolving issues related to orders, billing, and freight claims with accuracy and professionalism.
• Investigate and manage claims and service requests, providing timely follow-up, clear communication, and appropriate resolution or escalation.
• Maintain detailed and accurate records of customer interactions, transactions, and claim statuses within internal systems.
• Coordinate with cross-functional teams and distribution centers to ensure efficient resolution of tickets and operational issues.
• Monitor daily performance metrics and workload priorities, ensuring timely responses, task completion, and adherence to service-level expectations.

Customer Service Representative Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 0–2 years of customer service, call center, or related experience required.
• Experience with SAP and basic proficiency in Microsoft Excel and data entry systems.
• Strong verbal and written communication skills with the ability to interact professionally across teams.
• Demonstrated time management, problem-solving, and attention to detail in a fast-paced environment.

Compensation: $24-$27/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.