Customer Service Representative in Beaverton, Oregon - #71145 | VanderHouwen

Description

Job Id: 71145

Customer Service Representative
Our client is seeking a Customer Service Representative to support a steady volume of customer orders and inquiries within a structured, process-driven environment. This role is well-suited for someone who is detail-oriented, communicative, and confident working independently while knowing when to escalate or ask thoughtful questions. The ideal candidate brings a customer-first mindset, strong follow-through, and the emotional intelligence to navigate a wide range of client interactions with professionalism and enthusiasm.

This role is onsite in Beaverton, Oregon.

Customer Service Representative Responsibilities

• Process and modify customer orders received primarily via email, ensuring accuracy and adherence to established procedures.
• Prepare quotes and pricing responses for RFQs using pre-built tools and reference materials.
• Manage shared order volume by entering, updating, and tracking orders from initiation through fulfillment.
• Respond to daily customer inquiries via phone and email, including order status, shipping timelines, and general support questions.
• Communicate shipping dates and coordinate closely with internal teams to meet delivery commitments.
• Maintain accurate documentation related to customer details, part numbers, pricing, and order changes.
• Identify non-standard or atypical requests, apply sound judgment, and seek clarification when needed.
• Provide coverage support for the broader customer service function as required.

Customer Service Representative Qualifications

• Prior experience in customer service or order processing within a structured, high-volume environment.
• Demonstrated ability to manage repetitive tasks with consistency while remaining attentive to detail.
• Strong written and verbal communication skills, with a professional and diplomatic approach.
• High level of emotional intelligence, including patience, discretion, and the ability to navigate sensitive interactions.
• Proven problem-solving skills with the ability to work independently and take initiative.
• Experience responding to customer inquiries via phone and email.
• Comfort working with order entry systems and standard office software (e.g., Microsoft Word and Excel).
• Ability to stay organized, manage time effectively, and handle multiple priorities.
• Previous experience with purchase orders, quoting, or order management processes is preferred.
• Background in manufacturing, technical environments, or call center–style order processing is helpful but not required.

Compensation: $50K-$60K/year. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.