Client Care Coordinator in Portland, Oregon - #71643 | VanderHouwen

Description

Job Id: 71643

Client Care Coordinator
Our client is seeking a Client Care Coordinator to serve as a central point of contact for clients and their families while ensuring the consistent delivery of high-quality in-home care services. This individual will play a critical role in coordinating new client intakes, maintaining compliant care documentation, and supporting an exceptional client experience. The ideal candidate is highly organized, responsive, and comfortable balancing relationship management with detailed administrative responsibilities.

This role is onsite in Portland, Oregon.

Client Care Coordinator Responsibilities

• Coordinate and schedule new client assessments with a strong sense of urgency and responsiveness.
• Conduct thorough client intake discussions to understand care needs, preferences, and service expectations.
• Develop, maintain, and update individualized care plans in collaboration with clients, families, and care teams.
• Ensure all client records and care documentation remain accurate, complete, and compliant with applicable requirements.
• Monitor ongoing care arrangements and facilitate timely updates when client needs or circumstances change.
• Partner with internal teams to implement care plan adjustments and communicate changes effectively.
• Support quality assurance efforts by gathering client feedback and identifying opportunities for service improvement.
• Address client concerns promptly and escalate complex issues when necessary.
• Prepare routine reports and summaries related to client care, satisfaction, and service utilization.
• Complete administrative and coordination tasks, including daily updates and cross-team communication.

Client Care Coordinator Qualifications

• Experience coordinating services, client care, or case management in a healthcare or home-based setting.
• Strong ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Excellent communication skills with a professional, empathetic, and client-focused approach.
• High attention to detail, particularly when handling documentation and record management.
• Comfortable interacting with clients, families, and cross-functional internal stakeholders.
• Ability to respond quickly, problem-solve effectively, and adapt to changing client needs.
• Proficiency with standard business and documentation tools.
• Demonstrated reliability, organization, and follow-through.

Salary: $54K/year.

Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

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