Care Coordinator (Remote) in Boston, Massachusetts - #70982 | VanderHouwen

Description

Job Id: 70982

Care Coordinator (Remote)
Our client is seeking a compassionate and highly organized Care Coordinator who excels in outreach, communication, and guiding members through behavioral health resources. The ideal candidate is empathetic, proactive, and skilled at navigating fast-paced environments while providing exceptional support to both members and providers. This role is perfect for someone who thrives in collaborative settings, communicates with clarity, and brings a strong sense of ownership to helping individuals access the care they need.

This role is fully remote working a rotating schedule.

Care Coordinator (Remote) Responsibilities

• Conduct telephonic outreach, screenings, and post-discharge follow-ups to support access to behavioral health services.
• Triages incoming referrals and member inquiries, ensuring timely routing and coordination with internal teams and providers.
• Educate members about behavioral health conditions, treatment options, and community resources to enhance engagement and care continuity.
• Maintain accurate documentation in medical management systems and follow established workflows, SOPs, and prioritization guidelines.
• Serve as a liaison across members, providers, internal departments, and community agencies to resolve service issues and support smooth care transitions.

Care Coordinator (Remote) Qualifications

• High school diploma required; associate’s or bachelor’s degree in behavioral health or related field preferred.
• Experience in high-volume customer service, call center, healthcare administration, or data-entry environments.
• Strong communication, motivational interviewing, and member-engagement skills.
• Excellent organization, time management, and ability to multitask in a fast-paced setting.
• Intermediate proficiency with Microsoft Office; knowledge of behavioral health/medical terminology and bilingual skills preferred.

Compensation: $25-$30/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you’ll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we’re in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies’ staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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