Associate Patient Services Specialist in Mission Hills, California - #71542 | VanderHouwen

Description

Job Id: 71542

Associate Patient Services Specialist
Our client is seeking an Associate Patient Services Specialist to support critical patient registration activities within a fast-paced Emergency Department environment. This role ensures accurate intake, timely insurance verification, and a positive patient experience during high-stress moments, while working evening shifts and providing reliable weekend support.

This role is onsite in Mission Hills, California.

Associate Patient Services Specialist Responsibilities

• Manage all Emergency Department patient registration tasks, capturing complete and accurate demographic and service information.
• Verify insurance benefits, confirm eligibility, and obtain required authorizations or precertifications for services.
• Communicate patient financial responsibilities and collect payments prior to or at the time of service.
• Deliver calm, professional, and respectful service to patients and families during potentially stressful or urgent situations.
• Maintain organized documentation, follow established protocols, and support efficient patient flow in a high-volume ER setting.
• Partner with clinical and administrative staff to resolve registration or insurance issues promptly.

Associate Patient Services Specialist Qualifications

• Prior experience in patient registration, healthcare administration, emergency services, or another high-volume customer service role.
• Strong attention to detail with the ability to accurately gather and confirm sensitive information.
• Familiarity with insurance verification, benefits review, and authorization processes.
• Exceptional communication and interpersonal skills, with the ability to assist patients and families with professionalism and empathy.
• Comfortable working in a fast-paced, urgent-care or ER environment.
• Ability to work evening shifts (2:00pm–10:30pm or 5:00pm–1:30am) and provide consistent weekend availability.
• Proficiency with electronic health records and standard office software is preferred.

Compensation: $20-$25/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.