Case Manager – Absence Management (Part-Time) in Boston, Massachusetts - #73198 | VanderHouwen

Description

Job Id: 73198

Case Manager – Absence Management (Part-Time)
Our client is seeking a compassionate and detail-oriented Case Manager – Absence Management to provide hands-on support for employees navigating leaves of absence, workplace injuries, disability events, and return-to-work processes. The ideal candidate combines strong knowledge of absence management regulations with excellent communication, organization, and problem-solving skills and can independently manage sensitive cases while partnering effectively across HR and business teams.

This is a remote role available to those residing within a 2-hour commute to Boston, Massachusetts working around 20 hours per week.

Case Manager Responsibilities

• Manage an assigned caseload involving leaves of absence, disability, workplace injuries, accommodations, and return-to-work matters while maintaining accurate and confidential documentation.
• Guide employees and managers through leave and absence processes, answering questions, communicating status updates, explaining requirements, and helping resolve issues throughout the duration of a case.
• Coordinate with third-party administrators and internal partners, including HR, Benefits, Payroll, Safety, Legal, and management, to support timely case resolution, accurate pay, and regulatory compliance.
• Support the administration of federal, state, and company-sponsored leave programs, including eligibility verification, approvals, notifications, documentation, time-entry updates, and wage-replacement coordination.
• Provide administrative and case support for Workers’ Compensation matters, including gathering medical documentation, assisting injured employees, monitoring claims, and identifying concerns requiring escalation.
• Maintain accurate absence, injury, and modified-duty records within applicable HR and timekeeping systems and prepare recurring reports to identify trends, patterns, and outstanding cases.
• Partner with managers to support employees before, during, and after an absence, including education regarding leave procedures, timekeeping requirements, accommodations, and return-to-work considerations.
• Review individual cases regularly, adjust case management plans as employee circumstances change, and proactively address barriers that could delay leave administration or return to work.
• Participate in leave and Workers’ Compensation claim reviews, audits, and cross-functional meetings and compile relevant information for discussion with internal stakeholders and external administrators.
• Maintain a high level of discretion, organization, responsiveness, and customer service while balancing multiple priorities and handling sensitive employee information.
• Ensure leave and absence practices align with applicable federal and state regulations, organizational policies, and established procedures.
• Provide additional absence management and administrative support as needed, with flexibility to work occasional nights or weekends based on business needs.

Case Manager Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.
• Minimum of two years of relevant experience in absence management, leave administration, Human Resources, Workers’ Compensation, disability management, benefits, or a related area.
• Working knowledge of federal and state leave and workplace accommodation requirements, including FMLA and ADA regulations, with an understanding of occupational and non-occupational absences.
• Experience with Paid Family and Medical Leave programs, state-specific statutory leave requirements, Workers’ Compensation, and/or disability programs is strongly preferred.
• Ability to interpret leave policies and regulatory requirements and apply them appropriately to individual employee circumstances.
• Strong case management, analytical, problem-solving, and organizational skills with the ability to manage multiple cases and priorities independently.
• Excellent written and verbal communication skills with the ability to explain complex leave processes clearly and compassionately to employees, managers, and business partners.
• Strong customer service and interpersonal skills, including empathy, patience, sound judgment, discretion, and professionalism when handling sensitive employee situations.
• Proficiency with Microsoft Office, spreadsheets, reporting, and data entry; experience with Kronos and Workday is preferred.
• Ability to collaborate effectively with third-party administrators and cross-functional teams while adapting to changing case needs and business priorities.
• HR or benefits-related professional certification, such as PHR, SPHR, or CCP, is preferred.

Compensation: $30+/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks! 
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
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VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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