Job Id: 60459
Our client is seeking a qualified candidate for the position of Service Specialist. Service Specialists provide a variety of support within our client locations. They cross train in multiple service areas such as filing, reception, hospitality, records, copy, mail, or other positions as applicable. Service Specialists are expected to provide support to all requests and flex services with a “can do” attitude and philosophy. This position requires a team player mentality, ability to deliver on service commitments timely, and communication skills both with our internal team and our client staff!
This is an onsite position, work schedule is 8:00AM – 1:00PM, 25 hours a week.
Service Specialist Responsibilities
Provide support for miscellaneous requests and flex services with a “can do” attitude and philosophy.
Maintain a positive team-player mentality.
Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.
Deliver on service commitments in a timely and accurate manner.
Invest proper effort and QC approach to deliver highest quality work and service.
Comply with company standards of operations as set forth in the contract agreement, the site operations manual, and the employee handbook.
Work closely with the client's staff to ensure seamless day-to-day operations as the first line of contact with the client's visitors.
Answer incoming telephone calls and direct call traffic to the proper person.
Take accurate and complete messages for those employees who may be unavailable.
Greet and announce visitors in a friendly and business-like manner.
Maintain neatness and organization of reception desk and front closet areas with various administrative duties as outlined by the Site Manager.
Provide excellent client service as the liaison between the Firm/Organization and their building management.
Assist with office moves, maintenance of carpet log, hanging of pictures, light bulb outages, furniture rehabilitation, etc.
Coordinate office furniture and equipment moves with other operating departments of the firm, such as IT, Telecom, Maintenance, and Janitor.
Responsible for communicating facility issues with client and assisting where needed.
Provide excellent client service as the first line of contact with the client.
Responsible for the organization and upkeep of various satellite copy rooms throughout an assigned work area. This includes the stocking of general supplies, delivery of paper, and basic daily maintenance of the copier(s) in that area
Responsible for the pick-up and delivery of all mail/parcels as well as all copy, print and scan projects that area assigned to the Copy Center
Retrieve, compile, and distribute requested records and information.
Responsible for document control and records management throughout the information lifecycle for physical and electronic records.
Re-file records, files and record storage containers.
Maintain accurate records circulation database.
Receive and process records in accordance with established procedures.
Comply with all business protocol, regulatory and best records management practices and requirements.
Provide excellent client service as the coordinator of the clients' conference rooms, common areas and kitchens.
Ensure clients requests for the set-up and use of meeting rooms are handed accurately and proactively.
Place orders for food and beverages for use during meetings as assigned.
Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use.
Organize and distribute client kitchen supplies.
Maintain inventory control and order supplies as needed.
Perform cleaning, dusting and other incidental tasks as assigned.
Perform basic mathematical calculations using a calculator/computer to accurately figure production time and labor time associated with any copy, print, scan or production requests.
Follow established guidelines and procedures for receiving, documenting, organizing and mailing out client packages (i.e. parcel deliveries, messenger services, etc.).
Ensure accurate tracking, monitoring and recording of all charges, overtime, logs and entries throughout his/her shift.
Answering telephone inquiries, loading/unloading parcels, delivering of parcels, copying, and faxing and guest requests.
Due to the cyclical nature of the industry team members may be required to work varying schedules to reflect the business needs of the firm.
Specific duties as assigned.
Sort, distribute and meter US mail with knowledge of current postal rates.
Ensure all projects have been properly produced and Quality Checked (QC'd) to company standard.
Ensure clients request and the delivery of faxes/parcels in a timely matter in accordance to company standards.
Service Specialist Qualifications
High School Diploma or equivalent.
Minimum of 1 year professional level work experience.
Previous experience in a client service oriented field preferred.
Willingness and ability to learn new skills be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
Ability to learn skills quickly.
Flexibility in dealing with simultaneous projects.
Attention to detail.
Ability to function with a high level of patience, tact and diplomacy in handling any “complaint situations”.
Ability to lift or move 40 lbs. or greater.
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.
Reading, writing, and arithmetic skills required.
Able to convey information and ideas through speech in ways that others will understand.
Able to listen to and understand information and ideas presented through spoken words and sentences.
Able to speak clearly so listeners understand, identify and understand the speech of another person.
Excellent organizational skills.
Strong initiative required; ability to work independently with minimal direct supervision.
Salary: $16-18/hr. (DOE)
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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