Parts Supervisor in Kent, Washington - #66080 | VanderHouwen

Location
Kent, Washington

Type
Direct Hire

Post Date
07/09/2024

Description

Job Id: 66080

Parts Supervisor
Our client is seeking a Parts Supervisor to join their Parts and Service team. The Parts Supervisor oversees a small team providing technical support and industrial parts assistance to owners and operators of the client's equipment across the country. This key position is responsible for supporting customers with a variety of technical needs, processing orders efficiently and accurately, educating customers on proper equipment maintenance, and driving parts sales.

This role is onsite in Kent, Washington

Parts Supervisor Responsibilities

  • Provide prompt and courteous technical customer service primarily by phone; occasional text, in person and/or email communication depending on customer needs.
  • Develop knowledge of all former and current product offerings.
  • Demonstrate proficiency in all aspects of order entry, utilizing systems such as MRP software, Salesforce, Paypal and UPS.com.
  • Clearly communicate with customers on pricing, warranty, discounts, and product specifications.
  • Prioritize product sales and shipments based on customer and business demands.
  • Collaborate with other departments to resolve customer issues.
  • Assist with development of new programs, products and procedures to improve customer support and increase sales.
  • Manage and update industrial parts web store.
  • During high demand, assist with pulling and shipping of industrial parts orders.
  • Performs pre-destination inspections (PDIs).
  • Focus, communicate, encourage and contribute to safety in all aspects of the job.
  • Perform other duties as required.

Parts Supervisor Qualifications

  • High school diploma or GED Certificate required.
  • 1+ year experience in sales or customer service required.
  • 1+ year experience in automotive or related industry required.
  • Forklift experience preferred.
  • Excellent written and verbal communication skills.
  • Commitment to solving customer problems.
  • Proficiency with computers; ability to learn and operate fluently in ERP and CRM systems.
  • Mechanically inclined; able to interpret documents such as operating instructions and manuals.
  • Self-starter; able to manage own time and prioritize projects.

Salary:$70K-$90K/year. (DOE)


Benefits
Benefits are available to eligible full-time employees and include coverage for medical, dental, vision, life insurance, short and long term disability, AD&D, matching 401k, wellness programs, and tuition reimbursement.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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