Job Id: 61550
The IS Network and Voice Engineer III will have a passion for managing corporate network and voice solutions along with a desire to design and develop effective solutions which support business strategies. This role is essential toward maturing network and voice model. The successful candidate will spend substantial time partnering with business leaders, architecting, and implementing IS policies and systems (plan, design, install, and maintain).
This is a hybrid position. and must live in For this role the candidate must live in OR, WA, ID, NV, ID or UT.
Network Engineer Responsibilities:
Network and Voice Design and Development
Leads the design and management of a highly reliable communications network, including but not limited to local area networks, wide area networks, data center fabrics, load balancers, wireless networks, mobile device/remote access networks, and core and ancillary voice services and applications.
Provide network and voice technology expertise to the company, and participate in and consult on projects.
Advise other IS teams on best practices for network and voice design.
May serve as a resource to developing engineers.
Network and Voice Administration and Operations:
Execute tasks related to tickets and service requests for advanced to complex activities, and provide escalation support for network tickets.
Oversee the maintenance of network systems, including local area networks, wide area networks, data center fabrics, load balancers, wireless networks, mobile device/remote access networks, vendor provided services, core voice services and configuration, and voice-integrated applications and systems.
Analyze business needs; partner with leaders across the organization in order to research and recommend solutions which balance business need and risk mitigation.
Define, build, and review reports on network and voice system performance and event anomalies; ensure internal adjustments are made and substantial gaps documented and elevated to management.
Develop and maintain appropriate technology documentation, including current design and operation.
Standards and Policy Administration:
Author and serve as subject matter expert to define requirements and standards for network and voice technology selection and deployment.
Monitor and continually review existing systems to ensure they are designed to comply with established standards and to empower business operations.
Develop and maintain network and voice policies.
Assist with the development and management of security policies and systems, such as firewalls, intrusion detection, and intrusion prevention devices.
Lead the planning for and support of disaster recovery and business continuity initiatives.
Vendor Coordination and Relations:
Conduct product and vendor research, and present recommendations to team and/or management.
Establish and manage relations with vendors and related equipment suppliers, including installation and repair of services.
Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed.
Oversee the development of, monitor, and maintain network and voice connectivity with outside entities.
Essential Department and Organizational Functions:
Propose and implement process improvements.
Meet deadlines for completion of daily, weekly and month-end reporting.
Maintain agreed upon work schedule.
Demonstrate cooperation and teamwork.
Provide cross-training on specific job responsibilities.
Meet identified business goals that contribute to departmental goals.
Perform other related duties as needed.
Network Engineer Qualifications:
Expert in most or all of the following areas:
Network technology best practices.
Network integrated voice systems.
Network transport protocols and industry standards.
Major network gear, such as Cisco, Juniper, Aruba, and Palo Alto firewalls.
Major telephony applications, such as call centers and voicemail.
Major telephony systems, such as ShoreTel.
Troubleshooting of system performance issues and root cause.
Monitoring systems and best practices.
Principles of system design and best practices.
Author and maintain system documentation.
Working knowledge of security systems such as Data Loss Prevention (DLP), Intrusion. Detection Systems (IDS), and Intrusion Prevention Systems (IPS).
Knowledge of ITIL and ITSM governance concepts.
Strong, clear communication skills, including listening, verbal, written, customer service, meeting facilitation, and presentations.
Ability to clearly articulate policies, instructions, goals, and objectives.
Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and executive leadership.
Able to simplify and present complex concepts in an easily understood way.
Ability to proactively and appropriately communicate status and needs.
Ability to author policies, document risks, and propose solutions to information technology management and senior leadership.
Possess a high degree of initiative and motivation.
Ability to effectively collaborate with coworkers, staff, leaders, and executives across all departments.
Able to lead teams of people without oversight.
Able to see the big picture beyond a request and takes appropriate holistic action, employing “systems thinking.”
Strong project management skills.
Strong vendor management skills.
Strong organizational skills.
Prioritizes work based on business need and direction.
Strong analytical and research skills. Able to see patterns in data and draw appropriate conclusions.
Able to propose solutions and communicate business value.
Keeps a positive attitude.
Understands and adheres to governance and process.
Able to mentor and develop junior staff.
Ability to occasionally work outside of standard office hours.
Education and/or Experience:
Minimum 6 years delivering network and/or voice solutions and related services required. Experience should include most or all of the following:
LAN and WAN technologies, firewalls, load balancers and proxies (extensive experience).
Designing, configuration, and ongoing support of a network DMZ.
QoS policy and network traffic prioritization and optimization.
Developing secure collaboration solutions for external partners or affiliates.
Network development, including a balance of performance, management, and cost objectives.
Voice system technologies, such as PBX, SIP, Voice over IP, voicemail, and reporting.
Dial plans and call routing.
Business critical call centers.
ITIL concepts and practices.
Bachelor’s degree in Computer Science, Information Systems, or a related field preferred.
CCIE certification preferred.
ShoreTel or similar certification preferred.
Additional experience in related technology support and/or operational positions preferred.
Salary: $51-$62.50/hr. (DOE)
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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