Help Desk Technician (Tier 2) in Tigard, Oregon - #71178 | VanderHouwen

Description

Job Id: 71178

Help Desk Technician (Tier 2)
Our client is seeking a Help Desk Technician (Tier 2) to provide hands-on and remote technical support across a multi-site environment. This role blends onsite hardware support with high-volume help desk services, supporting a diverse user base in a fast-paced, customer-focused setting. The ideal candidate is technically capable, service-oriented, and comfortable working rotating schedules to support users across multiple time zones.

This role is a hybrid model in Tigard, Oregon.

Help Desk Technician (Tier 2) Responsibilities

• Provide Tier 2 technical support through a combination of onsite hardware assistance and remote help desk support.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, peripherals, operating systems, and VoIP phone systems.
• Administer user accounts, access, and permissions using Active Directory and related tools.
• Manage and resolve tickets within a ticketing system, prioritizing issues in a high-volume support environment.
• Support device deployment, configuration, and maintenance, including Windows devices and iOS devices using MDM solutions.
• Perform hardware setup, repairs, replacements, and inventory tracking across multiple locations.
• Assist with VoIP phone support and user setup, including call routing and basic troubleshooting.
• Maintain accurate documentation and contribute to knowledge base articles using internal documentation tools.
• Communicate system status, outages, and maintenance activities to internal stakeholders.
• Collaborate with IT leadership and other technical teams on system changes, escalations, and ongoing improvements.
• Participate in a rotating schedule to support users in the Mountain Time zone, including early morning start times as required.

Help Desk Technician (Tier 2) Qualifications

• 3–4 years of experience in a Help Desk, Desktop Support, or similar technical support role.
• Strong troubleshooting skills across hardware, software, operating systems, and network-related issues.
• Experience working with ticketing systems in a high-volume support environment.
• Hands-on experience with Active Directory user and account management.
• Familiarity with VoIP phone systems; RingCentral experience is a strong plus.
• Experience supporting Windows devices using SCCM and iOS devices using Jamf Pro or similar MDM tools.
• Experience setting up and supporting iPads and mobile devices in a managed environment.
• Comfort working with documentation platforms and knowledge bases such as Confluence.
• Strong customer service skills with the ability to support non-technical users professionally and patiently.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Flexibility to work a rotating schedule, including early start times, to support users across time zones.

Compensation: $27-$28/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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