Document Management Technician | VanderHouwen

Document Management Technician

Lewiston, Idaho

Contract to Hire

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Job Id: 63159

Document Management Technician
Our client is seeking a Document Management Technician to assist their organization.

This role is onsite in Lewiston, Idaho.

Document Management Technician Responsibilities

  • Contributes to overall member satisfaction by providing support to the corporation in both Imaging and Mail work. 
  • Sorts and prepares mail and paper documents for imaging and utilizes imaging/scanning software/hardware to scan, index, and commit to RADAR all claims, claims-related documents, and other relevant corporate files.
  • Commits all documents to the client's Query System. 
  • Company mail processing and sorting of both incoming and outgoing mail.
  • General department support functions to include and/or operate and maintain equipment used in mailing, shipping, and imaging processes.
  • Sorts and prepares documents for imaging, by Slicing open envelopes, removing contents, removing staples, taping down torn pages and small documents, and flattening claims/documents for imaging.
  • Receive, sort, and distribute incoming mail and prepare outgoing mail or items for shipping or mailing. Working knowledge of the outgoing mail/shipping process and the use of mail or shipping machines to add postage or shipping labels to mail or shipping if needed.
  • Identify and sort claims/documents by each different job type for different departments. Each department has several different job types to identify and prepare for imaging.
  • Identify and prep each department’s job type using a special separator bar code sheet between each document.
  • Fill out individual departments' cover sheets and place that department's cover sheets on top of each different job type/batch of claims/documents for that department’s workflow.
  • Set up and prepare manual imaging logs for imaging daily. Ensures all imaged document batches are tracked and logged, as they are imaged by batch type. Complete and total the imaging log at the end of the day.
  • Utilizes imaging scanner/PC combination to index and scan claims and corporate records by job type, following established procedures. Failure to follow established procedures results in a delay in claims processing, which adversely affects MTM standards and customer service.
  • Utilizes verifier/PC combination to verify documents have been imaged correctly by job type and queue destination, inspecting images on the PC to ensure and maintain the quality of claims and documents imaged. Includes reassembling and stapling of the documents.
  • Utilizing verifier PC combination to commit, all scanned documents to RADAR for retrieval by many of the departments throughout the company. This includes HIPAA-sensitive information which requires measures to ensure the confidentiality of corporate business, patient, and provider data. This requires that all documents committed are clear and legible. Extreme attention to detail is required. All documents that are not legible must be returned for rescanning.
  • Verify for accuracy and mail out letters coming from claims analysts daily. Completes special projects and reports as assigned.
  • May receive, sort, and distribute incoming mail and prepare outgoing items for shipping.

Document Management Technician Qualifications

  • Document Management Technician would have a high school diploma or equivalent and experience in an office or imaging environment preferred.
  • Ability to operate a variety of standard business equipment, (PCs, calculators, copiers, fax, scanners, mail and shipping machines, etc.).
  • Ability to follow instructions, technical guidelines, and written procedures.
  • Demonstrated ability to prioritize tasks to meet deadlines with minimal supervision and always maintain superior quality and quantity.
  • Demonstrated ability to work effectively in a detail-oriented, team environment.
  • Basic knowledge of U.S. Postal Service mailing rules and regulations.
  • Document and report to the Lead and/or Supervisor all problems that interfere with daily production.
  • Record and document all incoming daily work to ensure timely and accurate turnaround of mail processing, based on mailing standards and procedures and the client’s internal team’s requirements.
  • Ensure clarity of the image, which may require adjustments by the Technician or technical assistance from senior staff.
  • Maintain the processing center security and confidentiality of information processed. Ensure that only authorized personnel access the processing center and that sensitive documents and equipment are secure.
  • Documents and reports to the Senior staff member and/or Supervisor all issues or problems.

Work Environment:

  • Work primarily performed in an office/mailroom environment.
  • Repetitive wrist and arm movements in sorting, preparing, scanning, and stapling documents.
  • Ability to lift up to 55 pounds.
  • May be required to work overtime.

Compensation: $18-$18.50/hr. (DOE)

Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.


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