Job Id: 61520
Change Manager (CLM Program – Telephony replatform)
Our client is seeking a Change Manager to assist their organization in Portland, Oregon.
This role is a hybrid model in Portland, Oregon.
Change Manager (CLM Program – Telephony replatform) Responsibilities
Contractor will perform the following Services under this SOW:
Contractor will provide change management services to support the successful delivery of assigned projects.
Contractor will work with assigned resources to deliver the project in accordance with company project management standards, or if standards are not available, to PMI best practices.
Conduct change impact analyses to identify the changes and the impacts that will drive the overall change strategy. Identify the company populations impacted by the change. Assess their level of support and readiness for the change. Identify hot spots or areas of stakeholder risk where more attention or support may be required. Identify the “What’s In It For Me?” for impacted stakeholders.
Determine the change management actions needed for the company to successfully prepare for and adopt the change. Develop a customized communication plan that fits the company culture and resonates with impacted stakeholder groups.
Determine training needs based on changes to current processes, systems, and skills. Develop a customized training approach that supports the company culture and ways of working. Develop sustainable training materials for impacted end users that will support instructor-led and self-guided learning, as appropriate. Facilitate training.
Identify key adoption areas that need to be monitored pre- and post-change. Assess adoption level post-change. Identify required post-change support, providing additional communications as needed. Identify gaps where additional job aids may be required, then develop job aids to fill gaps and/or modify existing job aids based on user feedback.
Description of Deliverables:
Contractor will use company templates, tools, and processes to deliver the Deliverables:
Stakeholder Identification and Analysis.
Change Impact Analysis.
One-page overview of what’s changing (by product, initiative, or workstream as applicable).
WIIFM (by product, initiative, or workstream as applicable).
Communication and engagement plan, including timelines and approach.
Change and communications materials (draft communications, videos, presentation decks for executives, managers, etc.).
Training needs analysis and plan, including timelines and approach.
Training materials, including presentations, videos, knowledge base articles, etc. as appropriate.
Job aids for ongoing end-user support – Technical Writing experience is a plus.
Deliverable dates are subject to agreement between contractor personnel and the company project manager, provided the schedule milestones are adhered to. For any given deliverable, there may be multiple instances of the deliverable occurring at different times.
Change Manager (CLM Program – Telephony replatform) Qualifications
Technical writing/knowledge base experience is a plus.
Customer Contact/Call Center experience is a plus.
Local to Portland, Oregon area is desired. Work is hybrid/remote with some on-site collaboration or interviewing required.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies’ staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.
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