Billing Support Specialist in Portland, Oregon - #66123 | VanderHouwen

Portland, Oregon


Post Date


Job Id: 66123

Billing Support Specialist
Our client is seeking a Billing Support Specialist to assist their organization. The Billing Support Specialist is to provide superior customer service to external customers, department staff, and other company employees. You will perform various billing functions such as creating initial billing set up for basic to complex policy plans.

This role is fully remote.

Billing Support Specialist Responsibilities

  • Modify and change the billing systems based on amendments and renewals.
  • Understand basic contract provisions and billing codes to input non complex billing changes. Maintain data integrity and update system data bases to contribute to efficient department operations and accurate billing.
  • Identify and recommend alternative administration options, negotiate exceptions to established procedures, Research, evaluate and resolve policyholder and field force requests.
  • Participate in installation calls as necessary.
  • Provide superior customer service to internal and external customers. Answer basic inquiries; and respond to written correspondence; Communicate and coordinate with appropriate home and field office employees to identify and implement satisfactory solutions.
  • Provide administrative support for the customer service department, Including but not limited to supply orders, legal indexing, forms mail out, mail and report sorting and delivery. preparing documents for imaging.
  • Create, edit, and proofread letters, processes, reports, presentation materials, and prepare correspondence often with little direction.
  • Gather and analyze incoming inquiries or information to identify and solve problems with little or no precedent.
  • Evaluate and communicate information in a clear and professional manner, recognizing when high sensitivity and discretion is required.

Billing Support Specialist Qualifications

  • Demonstrated expertise providing advanced administrative support, including MS Office applications, or the equivalent combination of education and experience. Experience with managing multiple tasks with different deadlines and goals.
  • HS Diploma required.
  • 0-2 Years' Experience
  • Regular attendance mandatory, Able to lift up to 20 pounds; need to be able to input large amounts of data into system for a greater part of each working day.
  • Needs to be able to use telephone to communicate with customers.
  • Verbal and written communication skills, multi-tasking, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to keep information organized and confidential.
  • Previous experience with computer applications, such as Microsoft Word, Excel and PowerPoint.

Compensation: $16-$18/hr. (DOE)

Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.

About VanderHouwen
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.


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