Avaya CM Implementation Specialist in Fairfax, Virginia - #64976 | VanderHouwen

Fairfax, Virginia

Direct Hire

Post Date


Job Id: 64976

Avaya CM Implementation Specialist
Our client is seeking an Avaya CM Implementation Specialist to join their organization. The Avaya CM Implementation Specialist will have the responsibility of developing testing strategies and plans with our client, cross-service teams, and third-party partners. This role requires a deep understanding and extensive experience with Avaya architecture, design, implementation, and testing in support of architecture designs to be consumed for global deployments. It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

This role is onsite in Fairfax, Virginia.

Avaya CM Implementation Specialist Responsibilities

  • Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.
  • Monitor, manage, and maintain voice call flow traffic across more that 300 TDM-PRI/H.323/SIP trunk groups connecting to client products as well as other telecommunication platforms.
  • Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns.
  • Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of client and non-client servers.
  • Manage dozens of non-person accounts in hundreds of client and non-client servers that perform automated functions for the customer.
  • Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.
  • Produce and maintain various eDocuments (MSWord, Excel, Visio, PowerPoint, etc) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.
  • Respond to requests, from O&M technicians or voice engineers, for assistance on performing administrative task and conducting troubleshooting actions.
  • Train newer voice engineers on how to perform most of the tasks listed above.

Avaya CM Implementation Specialist Qualifications

  • Bachelor’s degree or equivalent years of experience.
  • Must also have at least 5 years of professional experience in the related field.
  • Good communication skills to communicate with customers, support personnel, and management.
  • Experience working with Avaya CM implementation and service-related work.
  • Experience working in the support field, and direct customer interactions.
  • Strong technical knowledge and experience with Avaya’s product portfolio.
  • Technical working knowledge and experience with Communication Manager, Session, and System Manager.
  • Technical working knowledge and experience with Session Initiation Protocol.
  • Knowledge and experience with Avaya’s Contact Center portfolio.
  • Strong personal computer and business solution software skills in application administration, design and architecture.
  • Strong analytical and problem-solving skills for design, coordination and testing of applications.
  • Leadership skills to guide and mentor the work of less experienced personal.
  • Ability to work in a team environment.
  • High tolerance for stressful situations.

Salary: $110,000-$148,000/year. (DOE) 

Benefits are available to eligible full-time employees and can include coverage for medical, dental, life insurance, long term disability, 401k with employer match, and wellness programs.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws. 

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