Job ID: 52837
PC Technician / Desktop Support
Our client is looking for a PC Technician / Desktop Support to maintain, repair, and upgrade components of the LAN including but not limited to workstations, printers, and software. This role will provide technical software, hardware and network problem resolution to end users by performing question/problem diagnosis and guide users through step-by-step solutions on both an on-site and call-back basis.
PC Technician / Desktop Support Responsibilities
Keeps his/her environment clean and organized.
Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
Manages user account changes.
Manages and updates an accurate IT equipment inventory.
Diagnoses and resolves end-user network or local printer problems, PC hardware problems, email problems, and site connectivity problems.
Proposes and implements hardware and software upgrades optimizing network performance while remaining within budget.
Creates Purchase Requisitions when needed.
Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices.
Assists Network Administrator as needed.
Track software license compliance and perform annual audits to confirm licensing compliance.
Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
Maintain Active Directory environment.
Maintain spare parts inventory for internal software, hardware, and network printers.
Perform related work as required.
PC Technician / Desktop Support Qualifications
Must have a minimum 2 years college credit i.e. sophomore status at an accredited college or university in Computer Information Systems or related field of study.
It is recommended that the candidate has completed one-year end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Must have the ability to understand and apply basic algebraic and geometrical principles within the field of IT.
Ability to analytically solve practical problems and deal with a variety of variables in situations where standardization is not guaranteed.
Must be able to interpret different types of instructions ranging from written and oral instructions, to diagrams and schedules.
Deliver technical customer support over the phone.
Identify, troubleshoot and resolve a wide range of technical computer-related problems in an appropriate time frame.
Support and train end-users in a wide range of software applications as needed.
Read, understand and apply complex technical information.
Master new computer technology.
Maintain cooperative working relationships.
Demonstrate sensitivity to, and respect for, a diverse population.
The ability to multi-task in a face paced environment.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.”