This position works closely with relationship managers and business partners to keep them apprised and provide primary client relationship, direction and customer service support for corporate and commercial deposit clients. Provide high level of client service for all products and services, to include fielding client requests, via phone, email and other communication channels; subject matter expert for Treasury Management products. This is a remote position.
TMS Support Responsibilities
Responsible for acting as Commercial Banking's primary customer contact for the servicing of all clients; receives guidance from Sr. CCS Representative to approach complex issues.
Responsible for responding to a variety of banking questions and providing guidance with account implementation, funds transfer/stop payment requests and transaction posting problems and error resolution.
Responsible for communication with Relationship Managers, provide updates of client matters, make recommendations and ensure that issues needing immediate attention are resolved in a timely manner.
Answer incoming calls from Treasury Management customers and internal staff delivering exceptional service that exceeds the caller's expectations. Handle calls with professionalism, demonstrating a sense of ownership, with a goal of one call resolution achieving established service standards.
Respond to a wide range of deposit and Treasury Management client questions and resolve issues timely and effectively; escalates more complex issues to Sr. CCS Representative when needed.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities — knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
May perform other duties as assigned.
TMS Support Qualifications
H.S. Diploma/GED required.
Bachelor's Degree in Business, Finance or related field preferred.
2-4 years banking experience, new accounts, lending loan processing or documentation and customer service required.
Demonstrated knowledge of bank payment systems, account operations, banking services and exposure to complex business entities.
Proficient knowledge of Commercial banking products and services, operations and procedures and applicable laws and regulations.
Possess excellent written and verbal communication skills. Ability to effectively communicate with professionals at all levels of business.
Knowledge of general business acumen and practices related to analysis, accounting and financial procedures including market and interest rate impact.
Demonstrate strong customer service, interpersonal and organization skills with ability to multi-task, handle complex issues and use good judgement in decision making.
Strong technical skills including Windows Office Suite, spreadsheets and industry specific software.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.