The Technical Writer will use information graphic design concepts to create effective messaging to internal and external audiences.
Design and maintain business process and project documentation, supporting the development and maintenance of process and project documents to enhance productivity and effectiveness. This is a remote position as long as candidate can work PST or MST hours.
Design informational graphics that combine text and graphical elements in a way that is innately understandable by multiple types of audiences.
Create conceptual communications that deliver a variety of important messages.
Responsible for the direct and indirect production of materials for internal and external customers.
Generate documentation in accordance with appropriate standards and conventions through observation, interviews, written materials, vendor documentation and regulatory materials to support the management, analysis and improvement of business processes and ongoing projects.
Capture and record data needed to model, simulate and analyze business processes; ensure data is complete and accurate.
Provide business and technical writing support to all division projects and processes.
Understand business processes and documentation standards and conventions in order to effectively analyze, identify errors and omissions, and suggest process improvements.
Identify and create process documentation needed by partners such as functional training departments to produce end-user training materials, IT for use in requirements and HR for organization/job design.
Create a documentation repository and determine what needs to be update (several systems are changing) take an inventory, create a library, work with SME’s to create documentation, documentation governance (create the model).
Most likely taking screen shots with new technology, Retirement plan (operational, finance planning documentation).
Make suggestions towards governance model.
Both for outsourcing and onshore groups.
2 Years' Experience.
Bachelor’s degree in Business, Education, Graphic Design or related field.
Experience creating, writing and interpreting technical documents.
Desktop publishing, graphic design, word processing and spreadsheet applications; experience working in a Web-based environment.
Proficient with tools such as Photoshop, MS Office, and other design tools.
Someone who is self-directive.
Any experience working in a financial company, retirement planning, movement from money.
Technical Skills Required
Share point experience
Salesforce would be helpful, SharePoint, Omni (FIS) as a record keeping systems.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.