Job ID: 38746Support Specialist
Our client is seeking a Support Specialist in Spokane WA. This role provides administrative support for a department, project, or program that contribute to efficient office operations, customer services, and program services.
An associate in this job title may perform the following duties. However, these examples do not include additional assignment specific tasks that an employee may be expected to perform.
Aids in coordinating project, program, or customer service activities.
Assists with coordinating day-to-day activities with other departments.
Performs routine data entry tasks using department-specific tracking programs or systems.
Receives and directs incoming calls and visitors.
Takes messages, determines needs, answers general questions or routes to the appropriate department or individual.
Sets up and maintains files and record keeping systems.
Files and retrieves documents as necessary.
Opens, sorts and distributes mail.
Processes outgoing mail.
Supports established department workflows in an administrative or clerical capacity.
Demonstrates compliance with all regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
May perform other duties as assigned.
High school diploma or GED required.
One year of administrative, customer service and problem-solving experience.
Knowledge of administrative, customer service and problem-solving practices and office procedures.
Ability to establish and maintain electronic and manual filing and record keeping systems.
Ability to perform data entry and basic written communication.
Ability to troubleshoot and provide quality customer service.
Ability to communicate effectively with other associates and customers.
Ability to establish and maintain effective working relationships.
Ability to communicate effectively, both, orally and in writing.
Ability to work independently and as a team member.
Basic reading, writing, and clerical skills.
Ability to use basic office software (i.e., word processing, spreadsheets, etc.) and
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.”
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