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Job ID: 45637
Sales Support Engineer
** This is a remote position. Qualified candidates may reside anywhere within the East Region of the United States, that is close to a major airport. **

Our client is currently seeking a talented Sales Engineer to join our Professional Services team, supporting the East Coast account team with the Army verticals.

What it takes: You are an expert in listening to customers’ requirements and translating those requirements to a solution. You are able to engage customers in dialogs that achieve the best appropriate solution given their multiple requirements. You have experience writing statements of work, assembling bills of materials, and creating Visio design documents.  You are able to install the designed solution at the customers location, provide training and support the solution after the sale.  You are able to troubleshoot complex hardware and software issues. You approach problems no one has yet encountered, with a solution-oriented mindset and a track record of success. You have in-depth experience in operating systems such as Windows, Windows Server, VMware ESXi & Linux.

Sales Support Engineer Responsibilities 
Sales Engineering Support:
Technical champion for products and solutions.
Technical presentations and demonstrations to customers.
Analyze requirements, produce engineering designs, create Statements of Work, Man-Time Estimates, Bill of Materials (BOMs) and proposal documents that utilize company products and ancillary networking products for IP voice/data/security/wireless/networking solutions.
Technical input into the development of sales proposals, including identification of equipment, contractors and 3rd party vendors required to complete projects.
Support the sales process, account management teams and delivery teams.
Interface with sales staff, resellers’ and customers’ technical staff in the identification of customer solutions.
Collaborate with sales team identifying opportunities based on complex requirements and communicate these internally within the business areas.
Work as the Consulting resource for a professional sales team to communicate compelling value propositions and maximize profit for products and services sales.
Provide technical guidance to other members of the Sales Engineering Team.

Designs, configures and installs network infrastructure and systems:
Strategic and Tactical Unified Communications Products.
Partner products (Cisco, Aruba, etc.).
Ensure products and services are effectively delivered to the customer.
Obtain and maintain technical certifications necessary for company success.
Provide guidance and support to other Sales Engineering resources for delivery of customer solutions.

Provide technical support and customer feedback for clients, product development and company:
Respond to customer technical support needs for company products.
Coordinate or project manage implementation projects.
Work with Professional Services to develop and deliver services as required.
Identify new product opportunities and customer requests.
Communicate customer feedback on products to team.
Provide technical and engineering expertise to team supporting all initiatives.

Collaborate with Product Development team:
Gather use cases and requirements from customer and communicate these to product development team.
Suggest enhancements to IQ-Core Software and tactical kits.
Use IQ-Core Software to assist in configuration of systems whenever possible, and provide feedback to development team.
Other duties as assigned.

Sales Support Engineer Qualifications
US Citizenship required.
The ability to obtain and maintain a Secret level security clearance.
Must be located in an East Coast metropolitan area (Northern Virginia, North Carolina, South, Carolina, etc.) with the ability to travel both domestic and international 50% of the time.
Must have at least 5 years successful technical experience supporting sales of technical products in similar fields.
Must have at least 2 -3 years successful experience deploying network technologies such as wireless, VoIP, LAN, WAN, WLAN, security, and/or enterprise IT systems.
At least one CISCO CCNP (Route/Switch, Voice, Security, or Wireless) required.
Aruba ACMP preferred or relevant experience.
Proven understanding of sales and support process and practices.
Ability to clearly communicate technical answers to customer inquiries.
Ability to work closely with the sales team to maximize account coordination – take direction when needed on specific opportunities.
Ability to identify additional sales opportunities and customer needs based on technical input.
Ability to work with customers to overcome objections and obstacles.
Strong system engineering skills with strong project and consulting focus.
Ability to present complex technology to technical and non-technical customer audiences.
Must be able to self-organize workloads and manage all deadlines.
Accuracy and attention to detail is a must.

Preferred Qualifications
Prior US Military Service with honorable discharge is highly preferred.
Experience with any network management applications such as:  SolarWinds, SNMPc, What’s Up Gold, Microsoft Management Console, Wireshark.
Windows security administration including certificate management, local security policy, Active Directory.
Comfortable editing XML and Windows registry.
Use of an issue/bug tracking system.

About VanderHouwen 
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide.  Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.

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