Marketplace Operations Specialist
Our client is seeking an Marketplace Operations Specialist (MPO) Specialist to join their team .
Provide premium customer service to accounts through professional, timely and accurate communication.
Answer in-coming emails and calls from retailers, sales representatives and internal partners; drive these relationships through constant communication maintaining a proactive approach.
Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders.
Ensure proactive relationship management by regular contact and follow up on supply chain challenges.
Track and maintain orders ensuring accurate and timely delivery of products to accounts.
Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution.
Maintain kpis for coverage and service.
Strong Customer Service/Logistics/Operational experience.
Understanding of customer service values and behaviors.
Strong command of English language with excellent verbal and written communication skills.
Computer skills: MS Word, Windows, Excel, Power Point.