As an HR Advisor on the HR Services team, you will provide a premium customer service experience to employees in the United States and Canada for all HR related inquires via all communication channels (phone, email, chat). As an HR Advisor, you’ll use effective written and verbal communication skills, applying sound judgment and critical thinking in serving our employees. In addition, you will utilize various systems and other support tools to ensure accurate responses to employee inquiries, while looking for opportunities to educate the employee. In addition, will analyze and research more complex situations by providing subject matter advice as well as interpreting policy and engaging appropriate functional teams. This is a very fast paced, employee focused environment requiring you to multitask and deliver premium service with a sense of urgency. You enjoy responding to employees’ needs with the discipline to adhere to confidentiality, policy & compliance rules. This role is part of a fun, supportive and collaborative team that operates on set schedules with various shifts.
Experience in a service center environment highly desirable.
Knowledge of theories, practices, and procedures in HR a plus.
Bilingual Spanish is preferred but not required.
Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer-focused resolution.
Strong multi-tasking and organizational skills.
Must demonstrate initiative and the ability to work independently within a diverse team environment.
Intermediate to Advanced working knowledge of personal computers, including MS Outlook, PowerPoint, Word, Excel.
Ability to work remotely- must have strong internet connection, must have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
Ability to sit or stand at a desk for long periods of time.
Flexible to work between hours of 6a-5pm PST.
Experience providing customer service via multiple contact channels (phone, e-mail, live chat).
Knowledge and understanding of HR systems and platforms preferred (SAP, ServiceNow, Kronos).
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws.